Terry Kaufman Email and Phone Number

• CISO for National Truck Protection (JM subsidiary).• Business Information Security Director for JM&A Group and Southeast Toyota (BISO type role).• Also served as Director over Security Operations, Architecture, and Engineering.

• Delivered tech solutions for InfoSec, Accounting, HR, Facilities, and various other functions.• Practice included Solution Architecture, Software Development, Technology Lifecycle Management, and Vendor Management.

• Partnered with Business to align IT effort with business needs and objectives.• Business Case Development and Project Support.• Supported Client Information Security Audits, Legal needs, and Internal Audits.• Helped to define and evolve Business Analysis practice within JM Family.

• Director of Quality Assurance and Improvement. Created and led Quality Departments within the customer experience centers. • Created and managed initial Social Media Response program for Southeast Toyota Finance.• Also served as Director of Customer Service, Director of Lease End, and Director of Administrative Services.

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Accountable for all operations. Restructured client base, optimized operations, and rebuilt culture – resulted in the team turning around business financials in first year and positioning the company for sale.

Vice President – Dealer Floor Plan: • Department managed collateral that secured $85 million in credit lines to automobile dealers. Executive Director – Lease End Solutions Division: • Responsible for all divisional activities. This included the marketing of $25+ million in vehicle assets a month and $1 million a month in new loan originations. • Designed, implemented, and marketed a national financing program for fleet lessors. This was the first program of its kind and the program serviced three of the top five fleet leasing companies. • Other duties included directing all marketing efforts, contract negotiations, interviews for industry periodicals, and speaking at trade shows. IT Manager: • Designed and developed proprietary operations software that provided telemarketing, customer service, and business operations functionality for the Lease End Solutions Division. • Re-factored software to be offered and supported commercially.