Terry Kim is a Service Manager at Telstra at Telstra. They possess expertise in service delivery, managed services, assurance, call centers, business process improvement and 17 more skills. Colleagues describe them as "I worked with Terry Kim at Telstra MNOC from 2008-2010, he was a proactive and tireless contributor who would make a great addition to any team. From the first day joining the team, Terry impressed me and impressed many of our team & management by his unique skill and rapid problem solving techniques, Terry has done many process alignment within the business and used to take ownership of many complex network issues, always with positive outcome. Terry has a good attitude, sharing knowledge among his colleagues. I would highly recommend him for any technical and consultancy position, as he is naturally rises to the occasion when presented with something he is passionate about." and "Terry has a strong customer focus and commitment to delivering the best possible outcome for the customer. He has a natural ability to work on complex problems by methodically breaking them into simplex tasks. He was a key member of staff during several transition projects and was able to train and mentor staff in his business unit. His open and honest approach enables him to work in large or small teams with ease."