Terry Kramer Email and Phone Number
Terry Kramer work email
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Terry Kramer personal email
Terry Kramer is a Business Systems Operations Manager - Hartford Steam Boiler at HSB - Hartford Steam Boiler. They possess expertise in business analysis, requirements gathering, visio, requirements analysis, business process and 11 more skills. Colleagues describe them as "Even after almost 20 years Terry’s mentoring and leadership skills stand out! She is so patient and kind! Dedicated and a perfectionist (in a great way). She possesses the rare qualities that are a tremendous asset to any company! Terry, thank you for believing in me and giving me my start into the world of IT Management!", "Terry is wonderful to work with, and has exceptional expertise in leadership, coaching and motivation. She always demonstrated a strong work ethic at United. Terry is self-motivated, dedicated and very capable. She leads by example and I always found her enthusiasm and dedication both inspiring and motivating. Terry is someone I can always count on.", and "I have worked with Terry over many years at UHG as she has moved through different roles in the company. Terry is a strong leader & business/systems analyst. She has a proven track record of flexing her leadership style with development & analyst teams as well as partners across our very large and diverse organization. She is an analytical thinker that makes decisions using data & facts. Terry is a strong collaborator but also a self-starter which makes her a very valuable team member. Terry has unparalleled honesty & integrity. You can count on her to do what she says with an emphasis on providing on time results with quality. Terry is an excellent communicator which has served her well over the years working with both business & technology professionals and translating between the two. I highly recommend Terry in any analyst or leadership role. It has been a privilege to work with Terry over the years and to have someone I can always count on to get the job done."
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Hsb - Hartford Steam BoilerHartford, Ct, Us -
Business Systems Operations ManagerHsb - Hartford Steam Boiler Feb 2024 - PresentHartford, Ct, Us
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Senior Business AnalystHsb - Hartford Steam Boiler Oct 2022 - PresentHartford, Ct, Us
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Business AnalystHsb - Hartford Steam Boiler Sep 2020 - PresentHartford, Ct, Us
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Director, Prior Authorization Change ManagementUnitedhealth Group Mar 2017 - Nov 2019Led a team of analysts supporting the maintenance of rules within UHC’s prior authorization system, for all lines of business and all medical products; resource-balanced 12 team members to support standard work, new business and project support work.• Improved quality customer relations and reduce cycle time to implement prior authorization changes by mentoring and supporting 17 team members.• Increased productivity and turned around marginal performance by mentoring, implementing performance metrics and developing team members.• Obtained approval for 41% capacity growth to meet demand by designing, developing and implementing a resource balancing tool.• Implemented “more with less” thinking by improving quality, teamwork and relationships.• Streamlined processes which improved productivity, teamwork and relationships.• Supported state/federal mandates and customer specific requirements maintaining clinical rules configuration within the prior authorization application.• Ensured accuracy with business requirements by partnering with medical directors and other business partners.• Created process efficiencies and quality improvements while taking in new scope of work into the team by implementing new processes, resulting in being nominated for a Collaboration Award.
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Manager/Individual Contributor, It Functional ArchitectUnitedhealth Group Jun 2007 - Apr 2017The team of 7 Functional Architects supported 7 claim applications as subject matter experts we interfaced and supported internal project teams and business partners, as well as external customers.• Contributed to the success of project/programs ensuring quality end results by supporting project teams through the implementation of projects as a subject matter expert.• Ensured consistency of processes by creating and maintaining process & procedure documentation.• Achieved high quality results and high-performance by mentoring and supporting team members and other system analysts.• Facilitated World Class Service providing a service being a single-point-of-contact for all questions and issues from analysts, developers and business partners.• Ensured quality specifications by performing reviews and providing sign off on system specifications.• Drove strategic design solutions, partnering with business and leadership.• Improved quality and created efficiencies collaborating with other teams to create Subject Matter Expert processes for other claim platforms.
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Business Project DirectorUnitedhealth Group Feb 2004 - Jun 2007Led a team of business analysts who were responsible for the development of business requirements for IT enhancements to support new alliances and acquisitions; facilitated conference calls with over 50 attendees; took on project management role for some projects.• Successfully integrated 4 new alliance and acquisition businesses through business process changes and documentation of business requirements for IT enhancements.• Developed quality business requirements and processes partnering with the alliance and acquisition business teams.• Ensured success of IT enhancements performing project management tasks through implementation.• Increased productivity by mentoring, supporting and developing team members.• Contributed to successful program implementation by coordinating planning and development of IT enhancements across IT teams and other business partners.
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It Team Lead, Application Planning/Account ManagementUnitedhealth Group 2002 - Feb 2004Reviewed incoming project requests, accountable for identifying impacted applications and collaborated with application leads to develop estimates and assumptions, in addition to coordinate the scheduling of project implementations across applications.• Effectively developed estimating and planning for 7 claim applications, in addition to collaborating with other applications and business liaisons for cross-application planning.• Provided efficiencies being the point of contact for claim applications’ development team for escalations.• Improved quality of project estimating by developing internal capacity planning tools which were used to balance with organization’s planning tools.• Provide the capability of project reports by developing canned and ad-hoc reports in Access for management, development teams and business partners.• Contributed to continuous process improvements by participating in multiple process-improvement teams.
Terry Kramer Skills
Terry Kramer Education Details
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Electronic Computer Processing InstituteOffice Management -
Lauralton Hall
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Central Connecticut State UniversityGeneral
Frequently Asked Questions about Terry Kramer
What company does Terry Kramer work for?
Terry Kramer works for Hsb - Hartford Steam Boiler
What is Terry Kramer's role at the current company?
Terry Kramer's current role is Business Systems Operations Manager - Hartford Steam Boiler.
What is Terry Kramer's email address?
Terry Kramer's email address is ka****@****cox.net
What schools did Terry Kramer attend?
Terry Kramer attended Electronic Computer Processing Institute, Lauralton Hall, Central Connecticut State University.
What skills is Terry Kramer known for?
Terry Kramer has skills like Business Analysis, Requirements Gathering, Visio, Requirements Analysis, Business Process, Process Improvement, Sdlc, Business Requirements, User Acceptance Testing, Agile Methodologies, Project Portfolio Management, Pmo.
Who are Terry Kramer's colleagues?
Terry Kramer's colleagues are Stephanie Miller, Brenda Chu, Majed Abualiyan, Fan Aurora Jiang, Tony Trivella, Mohamed Aziz, Latoya Whaley.
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