Terry Loh Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Singapore

• Provide management and leadership to a team of Project Managers and Technical Consultants in APAC region.• Be the primary point contact for Professional Services (PS) business in APAC.• Oversee all aspects of Professional Services sales and delivery within APAC.• Regularly report on progress relating to regional customer satisfaction, financial achievement, team status.• Provide pricing and negotiate Professional Services Statement of Work (SOW) and contracts with end customers and/or partners.• Provide regular reporting on PS revenue forecasts• Ensure that cost and revenue budgets are met.• Represent the Professional Services team from APAC within the wider HID organization and take part in company strategic initiatives that may be outside of Professional Services scope.• Provide ongoing improvement of Professional Services delivery approach and methodology.Collaborate with Sales, Presales and Support to provide an excellent end-to-end customer engagement experience

Singapore

• Manage and lead a cultural diversified team of 4x Project Managers, 3x Project Engineers, 2x Workflow Consultants, 2x Technical Trainers and a pool of freelancers/contractors in the Asia Pacific & Japan (APJ) region.• Manage quarterly revenue forecast for Services, Workflow Consultancy and Training with the primary objective to achieve and/or exceed Annual Operating Plan (AOP) budgeted revenue.• Achieve overall positive contribution margin and keeping OPEX low/sustainable.• Manage and achieve corporate-directed billable utilization percentage of the APJ team.• Manage and assign project resources to Project Managers for their projects, including contractors and freelancers.• Manage both internal and external partners/customers relationships, communications and issue escalations in the APJ region.• Collaborated with cross-functional teams for managing Services, Consultancy and Training pipeline, quotation process, proposed solutions and project scopes, ensuring well-defined and achievable project goals and deliverables.• Involved in Project Management and Network Consultancy Services delivery for certain projects, as required.

Singapore

• Provided Project Management services for APJ customers, including and not limited to the following list: CCTV (China), MBC (Korea), TVBS (Taiwan), Formosa TV (Taiwan), Eastern TV (Taiwan), Public Television Service (Taiwan), CTS (Taiwan), Global TV (Indonesia), Hanoi TV (Vietnam), Vietnam Cable TV (Vietnam), Hebei TV (China), ChinaNews (China), Fujian TV (China), Filem Negara (Malaysia), RTM (Malaysia), Truevisions (Thailand), NBT-Channel11 (Thailand), Mongolia TV (Mongolia) , MD Entertainment (Indonesia), Soraya (Indonesia), Republic Polytechnic (Singapore), Temasek Polytechnic (Singapore).• Provided core Network Consultancy services (including network design, analysis, implementation, reporting) to APJ customers.• Provided System and User workflow consultancy services to APJ customers when required.• Provided Technical Trainings to APJ customers when required.• Defined project deliverables and monitored status of tasks.• Delivered project status reports to stakeholders for budgeting and planning purposes.• Drafted action plans and led meetings with customer department executives to review project status.• Delivered Project documentations and other 'As-Built' documentations as required.• Monitored project team progress and enforced deadlines.• Drive project issues with Product and Customer Support team leading to eventual resolution/fix.• Executed proof of concept implementations to validate product feasibility.

Singapore

• Primary focus on design, install, configuration, support and management of Asia Pacific region’s (Sydney, Auckland, Melbourne, Singapore, HongKong, Beijing/Shanghai, Tokyo, Seoul) offline storage devices (i.e. tape libraries, Fibre-channel switches, zonings etc)• Managed escalations from Level 1/2 and Team Leads for problems pertaining to offline storage devices.• Worked closely with online storage support team members on new sites’ installations and troubleshoot storage-related incidents/issues.• Provided on-call global support once a month. Global regions inclusive of Stamford, London, Opfikon, Zurich, New York, Chicago, Calgary, Paris, Milan, Stockholm, Frankfurt• Liaise with storage vendors for complicating problems diagnosis and troubleshooting and new hardware/software installations in Asia Pacific sites. Primarily worked on EMC Clariion and Netapp storages.• Involved in BCP/DR (Business Continuity Process/Disaster Recovery) design, implementation, testing and documenting them and handing over to Level1/2 for operating support.

Singapore

• Monitored HP OpenMail & MS-Exchange 2000 clustered/standalone mail systems, SUN Solaris mail gateways on Microsoft Operation Manager (MOM) and HP OpenView ITO applications. • Ensured mail infrastructure availability and to troubleshoot/configuration changes/resolve problems etc as and when necessary.• Resolved user problems through problem-ticketing application (Quintus CustomerQ)• Managed MS-Exchange 2000/HPUX and SUN Solaris servers and ensure availability.• Decommission of HP OpenMail servers and migration of Exchange cluster servers from Exchange 5.5 to Exchange 2000.• Raised and Implement changes on change management system for both HPUX and Exchange2000 servers platform.• Managed backups on both HPUX/Exchange2000 servers (Omniback/Veritas Netbackup)• Liaise with Customer Service Support (Level1) in resolving users problems.• Documented change procedures/work processes and infrastructure update/changes diagrams etc.• Patched and updated virus patterns, system patches and ensuring mail infrastructure is well-protected from newly discovered viruses. (Trend-Micro InterScan VirusWall on Solaris machines and McAfee GroupShield on Exchange2000 machines)

Bachelor'S Degree, Computer Systems Networking And Telecommunications, Distinction

Diploma, Electrical, Electronics And Communications Engineering