Terry Long Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Provide leadership and support of ten direct reports including employee 1:1s, appraisal and feedback discussions, KPI and objectives setting, employee growth and development, mentoring and general day to day employee support. Manage escalation and resolution of major incidents. • Improved efficiency and collaboration of entire support department by setting up a Microsoft team. Where we had the staff stop using email and directed all communication, training, and collaboration through Microsoft teams.

Calgary, Alberta, Canada

Managed and Supported all aspects of deploying Microsoft Teams (Excluding Phone System) to all of Western Financial Group (1800 employee's).• Designed, configured, and implemented MS Teams policies• Managed user and teams access• Provided deskside support and training

High River

• Providing high level architecture design of IT solutions to meet the business strategies.• Partnering with business leaders to identify, develop, and implement IT solutions• Member of the Change Advisory Board• Collaborating with Business Units to understand strategic and operational projects; including goals, objectives, impact and business unit priority• Providing leadership and guidance to solution delivery teams to ensure alignment of solution design and implementation to the desired target state architecture.• Developing enterprise application and technology architecture roadmaps based on business strategies. Selected Contributions:• Created a CMDB (Configuration Management Database) within SharePoint that captured the critical relationships between our hosted applications and their supporting infrastructure. • Developed a 3 year roadmap to transition from an internally hosted and managed Data Center to an IAAS (Infrastructure as a Service) solution• Key contributor in development of Change Management practices. Created risk and impact matrix, trained technical teams on RFC submission, and created a documentation checklist to ensure key RFC requirements were easily identifiable. Resulted in improving efficiency of RFC submission, CAB review, and policy adherence.

• Owner of the Terminal Server environment, and underlying technology, which provides the suite of Broker Management applications to 1600 users and 155 branch locations.• Worked with the Server, Network, and Application Analysts to ensure the daily operations to support the environment were proactively maintained.o Analyzed workflowso Established prioritieso Developed standardso Set deadlineso Created DRP strategy• Developed project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and staffing.• Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.• Key path of escalation for the Applications teamSelected Contributions:• Planned and Coordinated the technical aspects of migrating the existing Broker Management Application (TAM) to a new Application platform (EPIC), including the provisioning of a new Terminal Server Environment.

• Managed, as well as supported, all aspects of the technology required to support their Office.• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Perform data backups and disaster recovery operation.• Document design specifications, installation instructions, and other system-related information.• Train staff and users to work with computer systems and programs.Selected Contributions:• Designed, organized, and implemented the complete migration of the Server Infrastructure from an outdated physical platform to a new virtualized environment with no downtime or complications.• Developed a workstation imaging practice that allowed us to rebuild a user’s computer in 15 minutes while maintaining their data and configuration.

High River

• Maintained and Administered an Enterprise environment including server hardware, operating systems, systems software, applications software, and all configurations.• Responsible for integrating purchased offices into our network. Planned, coordinated, and migrated the offices. • Organized and planned all technical requirements of office moves and the building of new offices; including working with vendors/consultants. (ISP, Electricians, Telecommunications, and Landlords)• Worked with various ISP providers; Telus, Sasktel, Shaw, and Bell, to troubleshoot remote office connectivity issues. Selected Contributions:• Planned, coordinated, and migrated 80 branch offices to a new TELUS MPLS network connection with minimal interruption.• Planned, coordinated, and migrated 15 new branches technology into our Enterprise environment while maintaining a high level of customer satisfaction.

Calgary, Alberta

• Provided technical support and consulting to 15 unique companies; including system crashes, slow-downs and data recoveries. • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. . • Managed, as well as supported, all aspects of the technology required to support their Office.• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Perform data backups and disaster recovery operation.• Document design specifications, installation instructions, and other system-related information.• Train staff and users to work with computer systems and programsSelected Contributions:• Developed Disaster Recovery Plans for all 15 offices which allowed for only 4 hrs downtime.

High River

• Independently provided desktop support to over 55 offices, which hosted 700 staff members. • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessarySelected Contributions:• Developed procedures for tracking IT related inventory

Calgary, Alberta

Calgary, Alberta

Calgary, Alberta