Terry Mardis

Terry Mardis Email and Phone Number

Leader, Coach, Innovator @
Terry Mardis's Location
Scottsdale, Arizona, United States, United States
Terry Mardis's Contact Details

Terry Mardis work email

Terry Mardis personal email

n/a
About Terry Mardis

Results oriented leader with extensive background in delivering amazing service through amazing teams. Customer experience focused and results driven. Exceptional ability to drive operational and strategic initiatives through teamwork and cross functional relationships. Innovative and solutions oriented with an upbeat approach that galvanizes.• In depth call center experience: B2B, B2C, in house, outsourced.• SaaS product evangelist. Hands on operational and product adoption experience.• Workforce, Quality, On Line E Commerce• Talent selection, leadership development, executive mentoring • NPS and Covey leadership. VCustomer Service. • Site selection, consolidations and mergers• Business analytics, process improvement, forecasting• Vendor selection, contract negotiation & program management• Call center operations, workforce management & capacity planning• Project management, process improvement & business optimization..

Terry Mardis's Current Company Details
Vox Design & Landscape Creation

Vox Design & Landscape Creation

Leader, Coach, Innovator
Terry Mardis Work Experience Details
  • Vox Design & Landscape Creation
    Business Integration Manager
    Vox Design & Landscape Creation Jul 2015 - Present
    Executive manager of acquisitions and execution for boutique landscape design and installation firm. Always seeking great talent and doing what it takes to create amazing yards and customer experiences.
  • Cox Communications
    Director Call Center Operations
    Cox Communications Jun 2001 - Mar 2015
    Phoenix, Arizona Area
    Call Center Operations for Cox Communications Western Region. 160 staff, 4 Outsource Partners. Teams included: Workforce, Quality, Outsource, Bilingual Services, Cox Business B2B Tier 2/3, Customer Experience/NPS.Position required a broad range of competencies with leadership, performance and strategic skills at the forefront.
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  • Intradiem
    Call Center Product Evangelist Saas
    Intradiem 2011 - 2015
    Alpharetta, Ga
    Engage prospects and clients to demonstrate the possibilities and benefits of a unique SaaS software solution which assists Call Centers in leveraging agent time. Create an amazing customer experience through face to face client meetings, client consultations and partnership on process and tool adoption. Recommend internal process improvements, team structure and post sale processes.Chair of Client Advisory Council.
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  • Avis Budget Group
    Director Systems Migration
    Avis Budget Group 1998 - 2001
    San Carlos, Ca
    Led the migration of technology change from Legacy AS400 to GUI/Client Server. Managed 14 account managers, 60 programmers in a collaborative effort to develop growth in new lines of business. 22 million project.
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  • Affinion Insurance Solutions
    Director Call Call Center
    Affinion Insurance Solutions 1993 - 1998
    Burlingame, Ca
    Direct the activities of a National Insurance Call Center servicing Term Life and AD&D clients. Highly regulated industry required focus on accuracy, quality and satisfaction. KPI's included 90%SL, AHT and Client Satisfaction Index. Initiated cloud call management via AT&T to manage call bursts.Established scripted training approach to control quality within critical areas.
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  • Proxy Communications
    General Manager
    Proxy Communications 1991 - 1993
    San Francisco Bay Area
    Full P&L responsibility for Outsource Call Center serving the Bay Area. Successfully transitioned company from small business phone support to major client business and catalog services. Re branded marketing approach and updated client billing model to meet needs of major accounts.Updated technology at the desktop and established RFP models for fast response.
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Terry Mardis Skills

Project Management Call Center Organizational Design Leadership Development Business Analytics Business Analysis Change Management Call Centers Business Process Improvement Coaching Contract Negotiation Cross Functional Team Leadership Customer Experience Leadership Management Outsourcing Performance Management Strategic Planning Operations Management Program Management Telecommunications Strategy Talent Management Workforce Management Process Improvement Project Planning Mergers And Acquisitions Team Building Team Leadership Vendor Management

Terry Mardis Education Details

Frequently Asked Questions about Terry Mardis

What company does Terry Mardis work for?

Terry Mardis works for Vox Design & Landscape Creation

What is Terry Mardis's role at the current company?

Terry Mardis's current role is Leader, Coach, Innovator.

What is Terry Mardis's email address?

Terry Mardis's email address is te****@****cox.com

What is Terry Mardis's direct phone number?

Terry Mardis's direct phone number is +148028*****

What schools did Terry Mardis attend?

Terry Mardis attended University Of Maine, University Of Maine.

What are some of Terry Mardis's interests?

Terry Mardis has interest in The Environment, Customer Experience, Social Services, Children, The Arts, Jeeping, The Planet.

What skills is Terry Mardis known for?

Terry Mardis has skills like Project Management, Call Center, Organizational Design, Leadership Development, Business Analytics, Business Analysis, Change Management, Call Centers, Business Process Improvement, Coaching, Contract Negotiation, Cross Functional Team Leadership.

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