Terry Martin Email & Phone Number

Santa Clara, Ca, Us

I support HR Product Content.

San Jose, Ca, Us

Wrote REST API content, bot creator tasks, and developer SDK content. Lead writer for API and developer content strategies.

Sunnyvale, Ca, Us

Worked on the information experience for Alexa Automotive.

London, England, Gb

Worked on Ooyala Live product and services.

San Francisco, California, Us

* Developed end user and developer content using Agile development methodology. * Created REST API documentation, including Salesforce Object Query Language (SOQL) examples to meet customer needs.* Created interactive user tutorials (Trailhead modules) and “walkthroughs” to increase product awareness and engage customers in learning key product concepts.* Developed videos to promote customer adoption of product features, reduce customer calls, and improve sales.* Improved customer satisfaction by updating the documentation based on usability testing and customer feedback.

Armonk, New York, Ny, Us

* Provided customer-focused documentation, supporting multiple information deliverables.*Led a team responsible for integrating information from multiple cross-functional product teams to address a backlog of customer issues.*Created eLearning solutions to demonstrate new features of a product information center.

Boston, Ma, Us

Solution Architect, Aquent, 2006 - 2007* Designed and managed cost-effective documentation solutions for multiple clients while maintaining cost effectiveness without compromising content quality.*Managed multiple projects by establishing and tracking goals, milestones, and documentation issues.*Provided user-oriented online help for Windows Live applications.

Redmond, Washington, Us

*Managed a team of SDK, end-user, and on-line help writers for Microsoft Operations Manager.*Established quality assurance measures for content by presenting content strategies directly to customers.*Coordinated single sourcing and reuse strategies based on XML-enabled tools, allowing more efficient use of resources. Resource savings were reallocated to key content improvements.

* Established leading edge strategy for content reuse and single sourcing, reducing production and translation costs. *Drove strategies for source control and release of cross-organizational documentation, improving quality and efficiency.* Managed a team of writers and editors with an emphasis on maintaining a collaborative work environment.* Led the XML strategy for BMC Information Design & Development (IDD).

San Jose, Ca, Us

* Managed a large, geographically diverse team of writers and editors.* Supported program managers and first-line documentation managers while focusing on collaboration and teamwork.* Supported multiple business units across multiple technologies.* Designed and implemented successful initiatives in support of professional growth, cross-functional collaboration, best practices, and cost savings.* Supported multiple technologies related to Cisco IOS with focus on security and network management solutions.

* Managed contract and staff writers working on network management hardware and SNMP-based software.* Wrote documentation for network monitoring hardware and SNMP-based software.* Supported technologies: SNMP, RMON, and network management.

M.A., English (Technical Writing)

B.A, Sociology