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Terry Martin Email & Phone Number

Senior Staff Technical Writer at ServiceNow
Location: San Jose, California, United States 11 work roles 2 schools
1 work email found @servicenow.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email t****@servicenow.com
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Current company
ServiceNow
Role
Senior Staff Technical Writer
Location
San Jose, California, United States
Company size
5 employees

Who is Terry Martin? Overview

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Quick answer

Terry Martin is listed as Senior Staff Technical Writer at ServiceNow, a company with 5 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at servicenow.com and a matched LinkedIn profile for Terry Martin.

Terry Martin previously worked as Principal Technical Writer at Automation Anywhere and Senior Technical Writer at Amazon Lab126. Terry Martin holds M.A., English (Technical Writing) from New Mexico State University.

Company email context

Email format at ServiceNow

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{first}.{last}@servicenow.com
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AeroLeads found 1 current-domain work email signal for Terry Martin. Compare company email patterns before reaching out.

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Profile bio

About Terry Martin

Career: Experienced in delivering on-time, customer-focused, quality documentation for companies such as Salesforce, IBM, Cisco, and Microsoft. Skilled in learning complex products and technical concepts and translating them into discreet, user-friendly content for externally and internally targeted audiences. Customer focus: Proven results for gathering customer feedback and creating solution-oriented documentation to reduce customer support calls and improve customer experience. Successful alignment of documentation strategy with product development and customer-focused, data-driven initiatives.Plan documentation: Skilled in designing and planning complex documentation solutions and prioritizing documentation deliverables to meet customer needs within schedule and resource constraints. Teamwork: Proactive at working with program managers, developers, testers, editors, usability engineers, product marketing, and other cross-functional team members. Agile development: Successful in producing quality content in the fast-paced Agile development environment. Proven ability working with scrum teams to create UI text and online help for each sprint. Production and process: Experienced in working with XML-based authoring tools, eLearning solutions, Darwin Information Typing Architecture (DITA), and content management systems to create structured, modular, end-user and developer documentation.

Listed skills include Framemaker, Content Management, Software Documentation, Online Help, and 44 others.

Current workplace

Terry Martin's current company

Company context helps verify the profile and gives searchers a useful next step.

ServiceNow
Servicenow
Senior Staff Technical Writer
2225 Lawson Lane, Santa Clara, CA 95054, us
Website
servicenow.com
Employees
5
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11 roles · 31 years

Terry Martin work experience

A career timeline built from the work history available for this profile.

Senior Staff Technical Writer

Current
Servicenow

Santa Clara, CA, US

I support HR Product Content.

Aug 2020 - Present

Principal Technical Writer

Automation Anywhere

San Jose, CA, US

Wrote REST API content, bot creator tasks, and developer SDK content. Lead writer for API and developer content strategies.

Jan 2019 - Jun 2020

Senior Technical Writer

Amazon Lab126

Sunnyvale, CA, US

Worked on the information experience for Alexa Automotive.

Apr 2018 - Dec 2018

Senior Technical Writer

Ooyala

London, England, GB

Worked on Ooyala Live product and services.

Nov 2016 - Apr 2018

Staff Technical Writer At Salesforce

Salesforce

San Francisco, California, US

* Developed end user and developer content using Agile development methodology. * Created REST API documentation, including Salesforce Object Query Language (SOQL) examples to meet customer needs.* Created interactive user tutorials (Trailhead modules) and “walkthroughs” to increase product awareness and engage customers in learning key product concepts.*.

Sep 2010 - Aug 2016

Advisory Information Developer

Ibm

Armonk, New York, NY, US

* Provided customer-focused documentation, supporting multiple information deliverables.*Led a team responsible for integrating information from multiple cross-functional product teams to address a backlog of customer issues.*Created eLearning solutions to demonstrate new features of a product information center.

Sep 2007 - May 2010

Solution Architect

Aquent

Boston, MA, US

Solution Architect, Aquent, 2006 - 2007* Designed and managed cost-effective documentation solutions for multiple clients while maintaining cost effectiveness without compromising content quality.*Managed multiple projects by establishing and tracking goals, milestones, and documentation issues.*Provided user-oriented online help for Windows Live.

2006 - 2007 ~1 yr

Documentation Manager

Microsoft

Redmond, Washington, US

*Managed a team of SDK, end-user, and on-line help writers for Microsoft Operations Manager.*Established quality assurance measures for content by presenting content strategies directly to customers.*Coordinated single sourcing and reuse strategies based on XML-enabled tools, allowing more efficient use of resources. Resource savings were reallocated to.

2005 - 2006 ~1 yr

Documentation Manager

Bmc Software (Remedy Products)

* Established leading edge strategy for content reuse and single sourcing, reducing production and translation costs. *Drove strategies for source control and release of cross-organizational documentation, improving quality and efficiency.* Managed a team of writers and editors with an emphasis on maintaining a collaborative work environment.* Led the XML.

2003 - 2005 ~2 yrs

Documentation Manager And Writer From 1996 To 2003

Cisco Systems

San Jose, CA, US

* Managed a large, geographically diverse team of writers and editors.* Supported program managers and first-line documentation managers while focusing on collaboration and teamwork.* Supported multiple business units across multiple technologies.* Designed and implemented successful initiatives in support of professional growth, cross-functional.

1996 - 2003 ~7 yrs

Documentation Manager

Technically Elite

* Managed contract and staff writers working on network management hardware and SNMP-based software.* Wrote documentation for network monitoring hardware and SNMP-based software.* Supported technologies: SNMP, RMON, and network management.

1995 - 1996 ~1 yr
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 5 employees →

JC Jacqueline Cullen Jacqueline Cullen Colleague at ServicenowNew York, New York, United States, United States View → JH Jonathan Hurwitz Jonathan Hurwitz Colleague at ServicenowNorfolk, Massachusetts, United States, United States View → IK Itzik Koren Itzik Koren Colleague at ServicenowSan Francisco, California, United States, United States View → PS Priyanka Singh Priyanka Singh Colleague at ServicenowNetherlands, Netherlands View → SP Samuel Premkumar Samuel Premkumar Colleague at ServicenowGreater Sydney Area, Australia View → MB Matt Biffin Matt Biffin Colleague at ServicenowWhitby, Ontario, Canada, Canada View → HM Hayes Magnuson Hayes Magnuson Colleague at ServicenowEncinitas, California, United States, United States View → VC Victor C. Victor C. Colleague at ServicenowIreland, Ireland View → CH Craig Hartman Craig Hartman Colleague at ServicenowGreater Chicago Area, United States, United States View → ML Matthew Lisenby Matthew Lisenby Colleague at ServicenowOrlando, Florida, United States, United States View →
2 education records

Terry Martin education

M.A., English (Technical Writing)

New Mexico State University

B.A, Sociology

New Mexico State University
FAQ

Frequently asked questions about Terry Martin

Quick answers generated from the profile data available on this page.

What company does Terry Martin work for?

Terry Martin works for ServiceNow.

What is Terry Martin's role at ServiceNow?

Terry Martin is listed as Senior Staff Technical Writer at ServiceNow.

What is Terry Martin's email address?

AeroLeads has found 1 work email signal at @servicenow.com for Terry Martin at ServiceNow.

Where is Terry Martin based?

Terry Martin is based in San Jose, California, United States while working with ServiceNow.

What companies has Terry Martin worked for?

Terry Martin has worked for Servicenow, Automation Anywhere, Amazon Lab126, Ooyala, and Salesforce.

Who are Terry Martin's colleagues at ServiceNow?

Terry Martin's colleagues at ServiceNow include Jacqueline Cullen, Jonathan Hurwitz, Itzik Koren, Priyanka Singh, and Samuel Premkumar.

How can I contact Terry Martin?

You can use AeroLeads to view verified contact signals for Terry Martin at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Terry Martin attend?

Terry Martin holds M.A., English (Technical Writing) from New Mexico State University.

What skills is Terry Martin known for?

Terry Martin is listed with skills including Framemaker, Content Management, Software Documentation, Online Help, Dita, Technical Writing, Visio, and Xml.

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