• Acquires new customers through word-of-mouth advertising. Specifically emphasizes quality workmanship, customer relationships and highly competitive pricing.

• Acquires new customers through business-to-business direct marketing. Specifically emphasizes customer relationships and highly competitive real-time pricing.

• Conducted informal internal audit all Third-party Inspector training and certification records and brought all records up to date in preparation for upcoming ISO 9001:2008 external audit.• Prioritized and scheduled training and recertification testing for inspectors where required.• Tracked and updated all aspects of inspector training and certification.• Created several new inspector training courses.• Performed on-site standup instruction for various customers.

As a project manager, provided operational training analysis and consulting for refinery clients such as BP and Sunoco. While responsible for all aspects of quality, schedule, and budget, some specific achievements include:• Mentored and developed cross-functional teams to provide performance based training solutions. Project deliverables included job task analyses, large control diagrams, control tables, parameter relationship diagrams & descriptions, process description manuals, troubleshooting exercises, operator training (qualification) guides, operating procedures and gun drill training.• Transformed a project by emphasizing consistent communication, improved client relationship and implementing sound change management principles.• Awarded three consecutive follow-on contracts totaling over $2 million. • Customer nominated project team for an award. Finished project ahead of schedule and 15% under budget.As a technical writer, worked closely with the development team, client subject matter experts, and project managers to research, gather data, develop, review, and implement changes to deliverables for clients such as BP, Sunoco, Chrysler, Siemens VDO and Delphi. Specific accomplishments included:• Developed job task analyses, process description manuals, training guides (qualification guides) and associated technical reference material targeted for both inside and outside operators in the refinery. • Designed, developed and delivered both eLearning and instructor lead technical training course materials.• Converted existing courses from stand up instruction to eLearning format by designing storyboards in PowerPoint and using Dreamweaver software to create eLearning versions of the courses.As a team leader, mentored, trained and motivated new employees through their respective training paths to ultimately prepare them for project team assignment and successful project performance.

• Supervised, directed and coordinated engineering, design and other technical projects. A great deal of creativity and perception was involved as well as a high level of independent judgment and responsibility.• Interacted with client design and manufacturing engineers to develop and implement product specific-locator and measuring point strategies using PDGS and SDRC Ideas CAD software.• Recommended product and process changes to optimize overall vehicle functional requirements.• Developed and conducted new employee orientation, dimensional control drawing standards, quality data management and CAD software training.

• Supervised, directed and coordinated engineering, design and other technical projects. A great deal of creativity and perception was involved as well as a high level of independent judgment and responsibility.• Interacted with client design and manufacturing engineers to develop and implement product specific-locator and measuring point strategies using PDGS and SDRC Ideas CAD software.• Recommended product and process changes to optimize overall vehicle functional requirements.• Developed and conducted new employee orientation, dimensional control drawing standards, quality data management and CAD software training.

Designed, laid out, and detailed engineering drawings on powertrain sub-systems including: rear axle assemblies; air brake systems; transmission oil fill tubes, dipsticks, hoses, and filters; exhaust brake system components; and vehicle throttle and speed control systems using PDGS CAD software.

• Processed, coordinated, laid out, and extensively detailed dimensional control drawings of sheet metal components in all areas of the vehicle using PDGS CAD software. • Interviewed and tested prospective employees in CAD and general drafting skills. • Developed and conducted new employee orientation, dimensional control drawing standards and CAD training.

• Developed instructor & trainee guides, reference manuals, workbooks and testing for several training courses.• Co-produced 20 training videos in support of the Submarine EMC Video Training Series. • Created, reviewed, and edited computer graphics for video including 2D and 3D animation using AT&T GSL Panorama, Topas 3D and Truevision Vista Tips software.• Coordinated the review of scripts and final products ensuring complete customer satisfaction. • Designed, laid out, and detailed electrical drawings, mechanical drawings, and electronic schematics using DrawPerfect and Lotus Freelance.

• Lead instructor and curriculum development expert for operation and equipment combined maintenance courses associated with advanced communications systems.• Responsible for the continuous operation of equipment, including preventative maintenance, corrective maintenance and component level troubleshooting.