Consulted on Salesforce CPQ implementation and integration with Salesforce Sales Cloud in conjunction with implementation partner. Participated in meetings with stakeholders to gather business requirements and discuss their implementation in CPQ. Coordinated onsite and offsite development team involved in implementation. Oversaw data quality review cleaning, along with deduplication and rationalization of products in existing data warehouse prior to import to Salesforce. Established standardization of product naming conventions. Undertook customization of Salesforce product object to correspond to business requirements and developed automated processes to enable existing business functions in Salesforce. Created product rules, price rules, product bundles and product pricing (including tiered and MDQ pricing) to company specifications.

Global Salesforce Business Systems and Solutions Lead for a 26,000 person multi-national manufacturing concern, with operations in 35 countries and 5,500 active Salesforce users on Sales and Service Cloud.Salesforce functional subject matter expert. Involved in systems analysis, development, implementation and maintenance of all Salesforce applications, integrations and data management worldwide, and administration of CRM system.Responsible for:• global Salesforce CPQ and Billing (Quote to Cash) rollout• Salesforce AI implementation• Salesforce Classic to Lightning conversion project and lead developer on subsequent Lightning customizations• Salesforce data quality review, implementation of record deduplication and data cleansing systems for CRM streamlining and AI data ingestion• Implementation and maintenance of multi-org backup and disaster recovery solution• Ongoing salesforce development to incorporate evolving business requirements• Implemented multi factor authentication for Salesforce using PingID and Salesforce for mobile devices• Creation and administration of multiple communities and portals for internal and business to business use with Salesforce Experience Cloud• Salesforce Administration with 5500 users• Integration of Salesforce inbox with Microsoft Outlook• Implementing CRM Analytics and using it to successfully integrate data from three disparate salesforce orgs for global management, reporting and planning purposes • Coordinated and oversaw multiple technical onshore and offshore resources.

Assisted with full implementation of Salesforce Sales and Service Clouds, including installation, setup of organization and users (profiles, roles, hierarchy, etc.), development of security model and rollout. Utilized out of the box CPQ functionality and customized it for specific use cases, including creation and integration of full product catalog with Salesforce. Handled daily administration of Salesforce while training internal resources to assume general administration responsibilities. Designed, documented, built, tested and deployed reports, dashboards and workflows within salesforce. Imported data (contacts, accounts, etc.) into Salesforce and developed back up processes. Assessed data quality and initiated data cleanups as necessary. Developed training plans, materials, and documentation to support salesforce users. Created systems for backup and disaster recovery. Coordinated closely with cross-functional teams, including overseeing outside consulting firm.Ported data to Salesforce from existing database systems and subsequently developed customizations to implement existing business processes into Salesforce.

Engaged to assist on a large scale record deduplication project for a large international manufacturing company. Involved with analysis of existing data creation processes to understand duplication issue and devise a method to mitigate future problems, along with subsequent data cleanup. Participated in requirements gathering meetings with internal stakeholders. Developed implementation roadmap along with appropriate KPIs and timeline. Assisted in development of remediation system in Salesforce, including duplicate rules and procedures. Coordinated with various stakeholders, including outside development consultants. Created and executed detailed test plans to ensure robustness and verify fixes. Implemented regression testing and coordinated documentation of results.