• 2 years of call centre experience in customer service and complaint resolution,• Several years of retail sales experience, both for products and services (cameras/hi-fi and computers),• Experience as a travel agent; both over the phone and face-to-face,• 2 years of high school (secondary) teaching experience.
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Customer Solutions ConsultantOptus Oct 2013 - Aug 2014Receiving incoming calls and resolving wireless (phone and internet), customer complaints and issues. -
Complaint Resolution CoordinatorTelstra Nov 2012 - Apr 2013Receiving some incoming calls but mainly warm calling, managing individual customer accounts and managing issues/finding solutions. -
Travel ConsultantFlight Centre, Barkley Square Melbourne Sep 2011 - Apr 2012Commission-based sales roleMet monthly sales targets and assisted many satisfied, repeat clients
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Saxophone TutorOwn Business Mar 2007 - Jun 2010Private and small group saxophone tuition, Newcastle, NSW
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Camera/Hifi Sales PersonJb Hi-Fi Feb 2002 - Jan 2010Newcastle, Australia•Met weekly and monthly sales, GP, warranty and value-add targets•Used POS system and dealt with interest free and rental contracts
Terry Mcleod Skills
Terry Mcleod Education Details
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University Of New EnglandSecondary Music Teaching -
University Of NewcastleSaxophone Performance
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University Of NewcastleMarketing
Frequently Asked Questions about Terry Mcleod
What is Terry Mcleod's role at the current company?
Terry Mcleod's current role is Customer Service/Sales pro!.
What schools did Terry Mcleod attend?
Terry Mcleod attended University Of New England, University Of Newcastle, University Of Newcastle.
What skills is Terry Mcleod known for?
Terry Mcleod has skills like Customer Service, Retail Sales, Microsoft Office, Management, Leisure Travel, Training, Music Education, Training Delivery, Team Leadership, Marketing, Music Theory, Musical Improvisation.
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