Terry Molloy Email and Phone Number

Inside Sales/Customer Service; 08/24/2015 – Present (COMPANY IS MOVING TO WESTCHESTER) Industrial Controls Distributors an Ericks Company, Cincinnati, Ohio. Largest independent distributor of process automation controls, HVAC controls & valves since 1976.• Responsible sales territory for Ohio, Kentucky, Indiana, West Virginia.• Facilitate, and expedite all orders for Ashcroft, ASCO, and Honeywell. • Compile-verify all customers information, and orders into Sales Logic/P21 databases.• Expedite customer’s quotes, with careful detail to pricing discounts, and drawing specifications.• Purchasing material from U.S. vendors with emphasis on controlling shipping cost.• Collaborate with outside sales, and internal customers to exceed sales goals.• Authorize RMA’S for returned material, to meet quality control.• Meeting and exceeding sales goals for the year. Accomplished Industrial Controls Course Assessments• The IMPACT selling skills by The Brooks Group.• Goodall Steam Hose Solutions.

Inside Sales/Customer Service; 04/15/2013-08/20/2015 McJunkin Red Man Corporation /MRC, Cincinnati, Ohio Global supplier of pipe, vales, and fittings since 1921.• Meeting yearly sales projections of $5M.• Expedite customer’s quotes, with carful detail to pricing discounts, and drawing specifications.• Responsible for entering all orders in FOCUS, for quick ship or allocating material.• Achieving 94% on time delivery.• Purchasing material from U.S. vendors with emphasis on controlling shipping cost.• Locate customer’s material to meet domestic, import, or AML requirements, and processes.• Collaborate with outside sales, and internal customers to exceed sales goals.• Authorize RMA’S for returned material, to meet quality control. Selected Skills and Accomplished MRC Course Assessments• Developing strong relationships.• Solution selling.• Strategies for communicating w/tact and diplomacy.• Improving customer-focused sales approach.• Rapid sales-deep conversations.• Rapid sales/voice mail-crafting a message to make prospects want to talk.• Legal compliance training.• Preparing for successful sales.• Angry caller- what’s your plan?• Managing customer relationships.• Basic customer service.• Improving customer relationships.

Global provider of air-pollution control systems since 1907.* Maintain $7M Component Parts Department.* Compile-verify all customer information into ACT database and Citrix database.* Verify customer discounts.* Experience with outlook and word for oral and written correspondence.* Implement order confirmations and shipping information for customers $0-$50K.* Fast- accurate order entry in a high pressure environment for immediate shipping.* Extensive product knowledge.* Listening & problem solving for customers with logistics on late orders.* Analyzing inventory reports for in house fabrication or out sourced material.* Meeting or exceeding monthly sales projections.* Oversee all orders shipping in U.S. and Canada with quick/on time delivery with emphasis on controlling shipping cost.* Quote follow ups and up selling techniques.* Working with 100+ dealers and distributors, along with internal and external customers. Selected Skills and Accomplishments* Received quarter million dollar club award yearly since 1988.* Earned “Home Run” awards for increased sales of 25% or more.* Established excellent long term working relationships with customers.* Managed $48K budgetary projects that, achieved and exceeded project goals, with on-time delivery.* Improved customer satisfaction annually through distributor and dealer programs.* Achieved 99% customer satisfaction in high-pressure environment without management involvement.* Complete complex quotations of up to $15K within 1-2 hour window for immediate shipping.* Negotiated prices with vendors on outsourced parts.* Collaborated with senior management for decisions related to $100K projects.* Closed 80% of estimated projects, for a competitive win from our competitors.* Supervised Midwest/Eastern Canada sales territories.* Facilitate all order processing and administration support for office and manufacturing.

Responsible for answering phones.* Taking phone orders.* Data entry of purchase orders.* Sorting and distributing mail/entering checks for accounts receivable.* Accounts payables.* Balancing for the end of the month reports.* Written and oral correspondence with customers.