Terry Monroe

Terry Monroe Email and Phone Number

IT Operations Analyst @ Cambium Assessment
Terry Monroe's Location
Greenville, South Carolina, United States, United States
Terry Monroe's Contact Details

Terry Monroe personal email

n/a
About Terry Monroe

Terry Monroe is a IT Operations Analyst at Cambium Assessment.

Terry Monroe's Current Company Details
Cambium Assessment

Cambium Assessment

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IT Operations Analyst
Terry Monroe Work Experience Details
  • Cambium Assessment
    Help Desk Analyst
    Cambium Assessment Nov 2020 - Present
    Washington, District Of Columbia, Us
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  • Caci International Inc
    Tier 1 Help Desk
    Caci International Inc Jul 2019 - Sep 2019
    Reston, Virginia, Us
    Tier 1 Help Desk TechnicianCACI, Washington, DC(07/2019 - 09/2019)First line of support, supporting customers in the Department of Justice.Escalated particular incoming issues to proper team when need be.Good knowledge of Remedy ticketing system.In Remedy, handled incoming emails sent to the mailbox.Worked extremely well in a team environment. Customer service and phone handling in a high volumn call environment experience.Hands on support with customers.Remote support with customers, whether using VPN, or in a different office location.
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  • Microsystems Automation Group
    Help Desk Technician
    Microsystems Automation Group Jun 2019 - Jul 2019
    I worked as an Entry level Help Desk Technician. I handled the mailbox with incoming tickets. I was the direct contact for first level issues pertaining to any IT problems. Hands on experience with all level of issues. Supported users who were remote. Updated users systems remotely. Worked in a small IT supporting a clientele of over 70 users. Approached work everyday with a positive attitude ready and willing to learn and work everyday. Experience using Lansweeper ticketing system.
  • Lowe'S Companies, Inc.
    Lead Customer Service Associate
    Lowe'S Companies, Inc. Feb 2017 - Apr 2019
    Mooresville, Nc, Us
    • Experienced Lowes Customer Service Associate who has strong understanding of the Lowes sale computer system. Train and assist newly onboarding Lowes associates. Dedicated to assisting customers in any way possible. Adept at rapidly processing customer returns• Lead in staffing the customer service desk and answering customer questions via phone or in person. Assisted in preparing the store for promotional events and holiday sales.• Specialized in providing and coordinating additional assistance at other local high volume Lowes locations and working promotional events.• Comfortably operate fork lift machinery to assist customers with large orders or new product placement for promotional events.
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  • Piedmont Technical College
    Student Desktop Support / Help Desk Technician / Jr. System - Network Administrator
    Piedmont Technical College Sep 2012 - Dec 2016
    Sc, Us
    • Installed software (Windows operation systems/anti-virus/MS office), hardware (hard drives/ram/printers). Basic computer hardware and software troubleshooting• Maintained and Administered Windows 2008 and 2012 Servers.• Setup wireless networks, routers, shared access, reset passwords, unlocked accounts, restricted access class workstations, printers, MacBooks/iMacs, iPhones, laptops, iPads, office desktops• Assisted all students and staff via personal request/ticket or telephone communication.
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  • Norristown Pc Computer Repair
    Tech Specialist / Customer Support
    Norristown Pc Computer Repair Aug 2008 - May 2011
    ● Provide tech support and troubleshooting to all customers in regards to technical hardware / software / electronics.● Replaced hard drives, upgraded laptops and desktops with RAM and Video Cards● Provide preventative maintenance on laptops and desktop PC’s● Maintained inventory of new laptops and desktops. Advised customers on new computer purchases
  • Circuit City
    It / Electronics Sales | Pc Technician
    Circuit City Aug 2007 - Jun 2008
    Us
    • Assisted customers with tech support, answering questions in regards to technical hardware / software / electronics.• Lead customers to making confident technology purchases based on their needs and technical skills.• Repaired PC related matters, upgraded PC hardware and software, Anti Virus / Spyware scans and removals
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Terry Monroe Education Details

  • Piedmont Technical College
    Piedmont Technical College
    General

Frequently Asked Questions about Terry Monroe

What company does Terry Monroe work for?

Terry Monroe works for Cambium Assessment

What is Terry Monroe's role at the current company?

Terry Monroe's current role is IT Operations Analyst.

What is Terry Monroe's email address?

Terry Monroe's email address is tm****@****aci.com

What schools did Terry Monroe attend?

Terry Monroe attended Piedmont Technical College.

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