With 18 years of immersive experience in the insurance industry, I've gained a deep understanding of how a single decision can have a profound and lasting impact on a client's life or business. At ServiceMaster DSI, my primary objective is to delve into the intricacies of your claims process and your unique business operations. My aim is to craft a tailored and responsive solution that equips you to effectively address challenges as they arise.I'm excited to embark on this journey with ServiceMaster DSI, and I look forward to the opportunity to collaborate with you, learn about your specific needs, and collectively achieve excellence. Together, we can navigate the ever-evolving landscape of the insurance industry and provide the outstanding service our clients deserve.

2006-Present Travelers Insurance Albany, NYOutside Property Claims Representative- Contents Specialist/Subject Matter Expert First party estimating, investigation, evaluation and negotiation for insurance replacement value on lost or damaged property and contents; Field inspection, scope of damages, photographs, written, and computer assisted estimates; Policy review and interpretation; Denial letters, Reservation of Rights and other complex correspondence; documentation and record retention and file inventory management; maintain and exceed all quality standards and expectations per Best Practices; insure compliance with state regulations, where applicable; provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers; identify and refer claims to Special Investigations Unit and/or Subrogation Unit; administrative functions such as expense accounts, time off reporting, etc. as required; occasional Catastrophe Duty, including other offices and states as required; other duties as required. Responsible for assisting in the developing of new and incumbent employees via the Travelers Leadership Link Training Facilitation Program and Travelers Mentoring Program.