Terry Oldham Email and Phone Number

Owner and Senior Technical Trainer and Consultant and Business Analyst at @ Terry Oldham & Associates

Boone, NC, US

Terry Oldham's Location

Mooresville, North Carolina, United States, United States

Terry Oldham's Contact Details

Terry Oldham work email

to****@****era.com View
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te****@****zon.net View
Valid

Terry Oldham personal email

n/a

About Terry Oldham

18 years experience working with ServiceNow (SN) & HPE / Micro Focus, ranging from Training Manager to Systems Administrator. ITIL certified.Specialties: Training, Consulting, Readiness & Availability, Business & Systems Analysis

Terry Oldham's Current Company Details

Terry Oldham & Associates

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Owner and Senior Technical Trainer and Consultant and Business Analyst

Boone, NC, US

Terry Oldham Work Experience Details

Owner And Senior Technical Trainer And Consultant And Business Analyst

Terry Oldham & Associates

Boone, Nc, Us
Ctp Technical Trainer

Thirdera Mar 2013 - Present

Broomfield, Colorado, Us

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Owner/Senior Technical Trainer/Consultant/Business Analyst

Terry Oldham & Associates Apr 2013 - Present

- ServiceNow Training/Consulting through ThirdEra (formally Evergreen Systems) - https://www.linkedin.com/company/thirdera- Micro Focus Training/Consulting directly with Micro Focus (formally Hewlett-Packard Enterprise) - https://www.linkedin.com/company/micro-focus
Senior Engagement Manager

Beck Strategies Inc. Sdvosb | Servicenow Premier Partner May 2020 - Nov 2020

Senior Engagement Manager responsible for overseeing the implementation of projects and programs across portfolios that support BECK Strategies Inc’s operational and strategic goals. I work with Implementation and Product teams to deliver world class products and applications and to implement ServiceNow to best align with and optimize client business objectives. Primarily responsible for providing overall vision and direction throughout the project delivery lifecycle, reducing friction, accelerating time to value and ensuring consistent communications amongst the team. My focus is bringing my expertise in ServiceNow to optimize client project delivery.
Senior Business Analyst

Veterans Administation/Sms/Rekruiters Dec 2018 - Mar 2020

Working under the Leidos/SMS (Systems Made Simple) VA T4 (Transformation Twenty-One Total Technology) Program contract through ReKruiters (Headhunter) as a Senior Business Analyst and assisting with employee training in the ServiceNow tool.
Sr. Technical Trainer/Consultant

Advanced Marketplace Aug 2008 - Apr 2013

Provide process and technical consulting as well as technical Instructor-Led Training for ServiceNow, Hewlett-Packard, BMC (Numara), and Advanced MarketPlace customers. Work in conjunction with HP Sales, Pre-Sales, Consulting & Integration to demonstrate HP OpenView Service Management products, with an emphasis in ServiceCenter/Service Manager, AssetCenter/Asset Manager, Executive Scorecard, ART, and Connect-It programs.
Owner/Consultant/Trainer

Terry Oldham & Associates Jan 2005 - Aug 2008

Washington, DC Contracts with Hewlett Packard as a Senior Technical Trainer. Certified to train on existing HP/Peregrine ServiceCenter classes. Subject Matter Expert for the ServiceCenter Change Management and Request Management applications. Upgraded Change and Request Management Training Guides and Slides for Peregrine from 6.0 to 6.1.Conducted 3rd party consulting/training for Linium, Pepperweed, MaxUse (formally Hyperion & Associates) & Katalyst NowITIL Foundation CertifiedCTT Technical Trainer Course - 2006
Systems Administrator

Iss/Drug Enforcement Administration Nov 2004 - Jan 2005

Performed systems analysis and administration duties supporting the Drug Enforcement Administration in Arlington, VA. Handled infrastructure management system analysis, implementation, integration, and upgrades including database development for Peregrine Systems enterprise software programs. Performed troubleshooting and adjustments to the asset management system processes of the DEA Depot procurement and warehousing. Integrated the Peregrine products with other systems within the DEA, such as Tivoli TEC, Prism, and Outlook. Handled ad-hoc requests from the DEA Help Desk and other supported departments, such as training, new queries, Crystal reports, and documentation. Mentored a junior systems administrator to help run and oversee the day-to-day activities. DOD Secret security clearance
Customer Support Representative

Peregrine Systems, Inc. Aug 2003 - Nov 2004

Us

Managed Peregrine’s Northeast Customer Support operations. Analyzed, Troubleshot, and resolved ServiceCenter issues for Peregrine customers. Managed anywhere from 10 – 30 customers issues at a time with no degradation in service. Consistently high marks on Customer Survey responses with top marks in key areas. Received Customer Support Award for major contributions to the Knowledgebase. Subject Matter Expert for the ServiceCenter Request Management application.As a Private Contractor:Contracted by previous employer during Chapter 11 reorganization to establish a Customer Support presence in the Northeast. Analyzed, troubleshot, and resolved ServiceCenter issues for Peregrine customers. Created and maintained a database of Customer Support personnel’s contact information, leading to increased communication and productivity

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Systems Analyst/Systems Administrator

Viatech Systems/Dept. Of Homeland Security May 2004 - Oct 2004

Performed systems analysis and technical support duties supporting the Department of Homeland Security’s U.S. Customs Service in Springfield, VA. Helped manage the Technical Service Center’s (TSC) day-today operations of the Service, Problem, Change, and Inventory Management server software products. Helped analyze, troubleshoot, and resolve ServiceCenter issues for U.S. Custom’s personnel. Optimized systems administration processes related to the TSC ServiceCenter program. Subject Matter Expert for the in-house ServiceCenter application. Dept. of Treasury Secret security clearance

Terry Oldham Skills

Training Consulting System Administration Systems Analysis It Service Management Itil Enterprise Software Service Management Configuration Management Service Desk Incident Management Change Management Software Documentation Requirements Analysis Saas Pre Sales Integration It Management Cmdb Program Management It Asset Management Cloud Computing Service Delivery Itil Certified It Strategy Solution Architecture Hp Products

Terry Oldham Education Details

University Of Southern California

Inter-Governmental Mgmt.
California State University, Long Beach

Political Science)

Frequently Asked Questions about Terry Oldham

What company does Terry Oldham work for?

Terry Oldham works for Terry Oldham & Associates

What is Terry Oldham's role at the current company?

Terry Oldham's current role is Owner and Senior Technical Trainer and Consultant and Business Analyst.

What is Terry Oldham's email address?

Terry Oldham's email address is to****@****era.com

What schools did Terry Oldham attend?

Terry Oldham attended University Of Southern California, California State University, Long Beach.

What skills is Terry Oldham known for?

Terry Oldham has skills like Training, Consulting, System Administration, Systems Analysis, It Service Management, Itil, Enterprise Software, Service Management, Configuration Management, Service Desk, Incident Management, Change Management.

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