Terry Owens Email and Phone Number

• Serve as the Senior IT Executive, providing overall planning, direction, and coordination of activities related to information management, business applications, system development, computer integrated manufacturing, and other information systems. Including but not limited to Enterprise Architecture and Strategy, Applications development and operations, Infrastructure design, deployment and operations, IT Service Desk, End User support services and vendor and supplier management. • Developing and implementing technology strategies to achieve business goals to ensure a comprehensive IT strategy driving FM&T’s digital transformation initiatives.• Direct business systems design and maintenance activities• Develop new and innovative methods and systems to effect improvements in information management, cost analysis and efficiency.• Direct classified and unclassified computing and telecommunication activities, the operations of the data center, and software development and acquisition.• Proactively advise and engage the Senior Leadership Team regarding emerging technologies and digital trends that are most relevant to the FM&T/NNSA goals and evolving needs.• Direct the planning, justification, acquisition and budgeting for computer hardware, software, and maintenance.• Provide comprehensive reporting to General Management so that timely and appropriate policies and procedures are formulated and financial resources made available.• Provide leadership, partnership and direction for the Cyber Security and Enterprise Information Management Programs, as well as partner with Procurement and Law & Contracts for operating within NNSA/DOE contract and data requirements.• Directly supervise employees and perform other managerial responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; creating a culture of diversity, inclusion and belonging; rewarding and performance managing.

• Serve as the Senior IT Executive Adviser, delivering cost-effective, innovated and emerging technology services. Developed and maintain the organization 3-Year Technology Innovation Road Map, Contingency Operation and Disaster Recovery Plan and the Business Continuity Plan, including strategic and operation planning, project and program management, yearly IT Budget approximately $4.8M.• Streamline spending by increasing technology innovation and transformation, adopting a cloud first strategy implementation plan and the development of the agency’s first 3 Year IT Roadmap that’s aligned with future growth of the organization and its mission.• Direct the design, migration, integration, and deployment of over 80 individual cloud based services and servers for CBO’s Private Cloud Computing Environment (PC2E) Services (IaaS, PaaS, & SaaS) to Amazon (AWS) and Microsoft Azure that produced accurate analysis for Economist and Data Analyst, HR and Finance at a reduced cost in time and money.• Manage the development and deployment of over 25 custom-built applications and tools on an internal developed intranet portal (Staff Information Management Systems - SIMS) with each being tested and deployed from gathering customer requirements.• Improve the agency’s cyber security posture to zero critical incidents over 5 years by introducing new IT security systems, policies, and 24 x 7 monitoring, alerting, and remediation capabilities. • Enable the agency to achieved business continuity in less than one hour after a disaster at its primary data center by planning and implementing a $1M+ data center migration and fail over project.• Eliminate numerous redundant IT systems and aligned requirements with acquisition by establishing governance in technology acquisition and processes• Serve as a key member of the Legislative Branch CIO IT and Security Working Group to set IT and security standards, guidelines and governance across the entire Legislative Branch Organization.

• Transformed the information technology environment for over three hundred employees in twenty-two locations through the introduction of new capabilities, the modernization of existing capabilities, and the application of Lean Six-Sigma techniques to improve efficiency, streamline processes, increase velocity and reduce costs. • Integrated information technology investments with the organization’s strategic plan. This alignment reduced waste through focused investments which directly supported business needs.• Managed day-to-day IT operations, support Infrastructure and application software for a $60M manufacturing platform operating in 22 remote locations statewide.• Improved cyber security dramatically through the introduction of monthly security training and security awareness briefing giving to newly hired employees.• Introduced and successfully deployed new customer relationship management, analytics, and computer-aided design software platforms. Incrementally improve network, workload, and storage to maximize business results. Improved the reliability and availability of the manufacturing software system. Developed and implemented the first viable Business Continuity Plan.• Improved vendor relationships and vendor performance through implementing stronger performance-based service level agreements.• Conducted IT Infrastructure purchase, vendor Statement of Work (SOW), Infrastructure security policies and documentations for technology operations and services.

• Proposed and implemented a complex multi-server network environment and Data Center Storage Systems supporting over 21,000 personnel within 17 states across the United States. • Utilized Lean Six Sigma Black-Belt Methodologies for project management implementation across the system development life cycle.• Cut IT spending 15% annually over a 5-year period by standardizing computer equipment, reducing software licensing requirements, outsourcing email and services and strengthening infrastructure and security.• Manage infrastructure hardware, software, and server support applications, virtual platform environment, and mobile operations.• Directed and managed the planning, purchasing and implementation of over $30M of U.S. Army communications and IT equipment for 100,000 + mobilized National Guard and Reserve Component forces in support of the Global War on Terrorism through Government Contracts Agreements. Managed the software & hardware install of over 15,000 desk/laptop, 100 network printers and 100 Data and Storage Servers.

• Directed and managed a diverse multifaceted IT workforce providing network, systems and help desk support to 10,000 + users.• Managed a regional operational P&L budget of $6.8M. • Managed IT vendor service support for all engagement related to the Statement of Work (SOW) and Service Level Agreements (SLA). • Lead metrics gathering and performance management of all engagement.• Implemented Performance Value Improvement Programs and Quality Improvement Milestones.

• Managed IT Field and Bench Repair Technician providing computer and printer Desk-Side Maintenance Support.• Reduced average help desk ticket response and resolution time from several days to less than 24 hours and improved overall help desk satisfaction among staff.• Improved desktop recoverability, accessibility, and maintainability by 45%.• Responsible for the assembly, installation, and component repair of over 26,000 desktop/laptop systems and 8,000 printers.• Conducted monthly and quarterly briefings on metric reviews, hardware repair trends and proactive problems management.

• Managed IT infrastructure, LAN/WAN, telecommunications, and computer systems) to ensure optimal performance and maintain security.• Over saw the maintenance and integration of the Defense Intelligence Agency's (DIA) international contingency communication systems. • Manage the training, testing and the evaluation of 24 U.S. Embassy personnel world-wide on the operational use and maintenance of 180+ Network Communication Satellite (INMARSAT) systems and 45 Data and Imagery Collection Suites.• Managed IT vendors and outsource resources relationships.

• Oversaw all IT operations, personnel, budget, procurement, audits, and IT compliance, operating with a $3.7M annual IT budget. • Managed the administration services of over 100+ Windows NT Mail Servers, supporting 6,300 personnel assigned to the Office of Secretary Defense, Joint Chiefs of Staff, Headquarters U.S. Air Force, and the office of the Single Agency Manager.• Directed the procurement, configuration, installation, and maintenance of over 500+ U.S. Air Force Pentagon Communication desktop computers. • Lead the planning, development, and implementation of Service Level Agreements (SLA) between the Single Agency Manager (SAM) and its outside vendors for the $50M Pentagon Reconstruction and Consolidation Renovation Modular.