Departmental ManagerProblem Solving & Decision Making – I can accurately identify problems, issues and opportunities, collect and analyze data to make conclusions, and set a course of action based on facts. Planning & Organization – Possession of the ability to define clear courses of action for myself and others to ensure work objectives are achieved. One of my strengths is effectively managing concurrent deadlines and multiple priorities. Process Improvement – I recognize and think by business process as well as operational function. Experience leading cross functional teams to identify and document process flows and propose fixes to areas needing updates and corrections.Innovative Problem Resolution – Recognition and creation of solutions for underlying problems, not just treatment for obvious symptoms. Customer Focus – Driving organizational culture that instills focus on customer satisfaction by continuously improving services, processes, systems, and collaborative capabilities. Talent Development – Cultivate strategic direction and vision for my team. Contribute to development of associates through coaching, mentoring and management of individual development plansSuperior Communication Skills - Ability to present to leadership, write a well thought-out recommendation, and communicate effectively with peers and subordinates.Team Development - Able to motivate others to excel and build a collaborative, highly functioning team.My experience includes recruiting, developing training, developing procedures and managing a software technical support center.I have supervised customer service operations