Terry Patton Email and Phone Number

Manage the Human Resource function including recruitment, employment, compensation, benefits, retirement, training and employee relations.Recognized as a “Best Place to Work” by the St. Louis Business Journal as a result of improved agency culture.Planned and coordinated agency “Courageous Conversations” summit event to address challenges of diversity and cultural competency.Launched and facilitated Diversity discussion groups to share ideas, news, community events and provide a safe environment for in depth discussions.Successfully met HR requirements designated by COA (Council On Accreditation).Provided leadership in merging agencies by identifying acquisition issues and determining best practices.Assimilated acquired agency into the culture, business and performance processes.Analyzed and directed selection and implementation of HRIS system.Structured a more effective performance management program resulting in improved performance.Advised Senior Management in the areas of risk management and assessment reducing risk exposure to individual agency programs.Increased morale by conducting salary analysis and adjusting salary grade structure to reflect industry standards.Analyzed training needs of the organization and developed a comprehensive training program. Coached managers to effectively resolve conflicts with employee performance and behaviors decreasing agency turnover.Investigated and resolved employee grievances in a timely and professional manner.Served as the Executive liaison to employee committees and special projects.

Guided and managed the overall provision of Human Resource services, policies and programs for the entire organization to include: recruitment, organizational planning, performance management, compensation and benefits administration, regulatory compliance, training and employee relations.Structured the Human Resources department after agency division.Researched and oversaw HRIS system conversion from ADP to Paychex.Improved employee morale while creating a culture that emphasized quality, continuous improvement and high performance.Successfully completed revision of position descriptions, compensation structures and performance management system.Developed and implemented training on HR related subjects (employment law, diversity, management practices, safety, and performance management).Provided and administered new HR policies, procedures and practices.Effectively resolved business challenges by partnering with staff and management on HR concerns.Supported leadership during annual performance evaluation process; aided in staff retention; provided career guidance to staff.Investigated EEO concerns; made recommendations and implemented solutions based on issues during the investigation process.Partnered with senior management regarding long range agency strategic planning.

Managed the Human Resource function including recruitment, employment, compensation, payroll and benefits, retirement, training, employee relations and volunteers.Oversaw recruitment efforts which decreased employee turnover by 12%.Established an Employee Wellness Program.Reorganized the agency Volunteer Program that received United Way Certification.Increased employee training opportunities.Maintained HR standards to comply with JCAHO requirements.Provided consulting expertise to approximately 200 staff.

Provided career consulting to displaced employees from multiple companies. Responsible for coordination of projects, workshops and reports to maximize client and customer satisfaction.