Terry Raynor Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

•Serving as the primary point of contact for clients during the onboarding process, ensuring clear communication and timely updates.•Collaborating with internal teams to gather necessary information, documents, and resources for successful onboarding, including data migration projects.•Plan, coordinate, and overseeing the migration of client data, ensuring accuracy, security, and compliance with regulatory requirements.•Conducting client orientation sessions, explaining processes… Show more •Serving as the primary point of contact for clients during the onboarding process, ensuring clear communication and timely updates.•Collaborating with internal teams to gather necessary information, documents, and resources for successful onboarding, including data migration projects.•Plan, coordinate, and overseeing the migration of client data, ensuring accuracy, security, and compliance with regulatory requirements.•Conducting client orientation sessions, explaining processes, services, and addressing any questions or concerns related to data migration, with the support of a Data Analyst.•Creating and maintaining detailed project plans, outlining tasks, timelines, and responsible parties for each client onboarding which may include a data migration.•Monitoring the progress of multiple onboardings and data migration projects simultaneously, identifying potential roadblocks and taking proactive measures to ensure on-time delivery.•Coordinating with clients to collect required documentation and data, working closely to facilitate a smooth migration process.•Handling escalated issues and client concerns related to onboarding or a data migration, while demonstrating a calm and professional demeanor while working towards effective resolution.•Conducting regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction throughout the onboarding process and data migration.•Maintaining accurate and organized records of client interactions, onboarding status, data migration details, and communications.•Collaborating with cross-functional teams to continuously improve the onboarding process and data migration procedures.•Providing support to clients on utilizing their EMR and understanding the data migration process.•Staying updated on industry trends, best practices, and regulatory changes related to client onboarding, data migration, and support. Show less

See "Organizations" below.

Victoria, Canada

Collaborating with the sales team to coordinate all technical aspects of onboarding new clients monthly, managing their data imports, system quality and user acceptance (UAT) testing after imports, and configuring their systems according to their specifications. • Troubleshooting, performing root cause analysis of and recommending solutions of issues escalated by Tier 1 support specialists and escalating complex issues to the development team. • Facilitating requirements gathering… Show more Collaborating with the sales team to coordinate all technical aspects of onboarding new clients monthly, managing their data imports, system quality and user acceptance (UAT) testing after imports, and configuring their systems according to their specifications. • Troubleshooting, performing root cause analysis of and recommending solutions of issues escalated by Tier 1 support specialists and escalating complex issues to the development team. • Facilitating requirements gathering sessions for new features and relaying requirements to the product team. • Creating and modifying SQL query templates for users to generate relevant clinical reports within Juno EMR. • Juno EMR Knowledge base project; writing and publishing knowledge base articles for newly implemented features.• Managing and coordination of client feedback surveys for JunoEMR and ClinicAid clients on a bi-yearly basis. Show less

Victoria, British Columbia, Canada

Working with a small, tenured team based in Victoria, BC - we create and filter lists of all of our subscribers who have internet packaging; determine those who are exceeding their included data and place outbound calls to discuss usage and options to prevent or mitigate future callbacks and escalations. In addition to our primary role we also contacted primarily business customers with account protection concerns regarding network reputation and instances of security breaches.

Nanaimo, Bc

Technical Support Representative - Specializing in all aspects of residential service.• Providing world class customer service to our residental customers in both technical service, billing and sales in addition to adding value to their products and services.• Handling and resolution of customer concerns and escalations in real time All customer facing queuesNational Gateway and Fibre SupportTemp. Support (Helpdesk, TSR Support)National callbacks for TSR and… Show more Technical Support Representative - Specializing in all aspects of residential service.• Providing world class customer service to our residental customers in both technical service, billing and sales in addition to adding value to their products and services.• Handling and resolution of customer concerns and escalations in real time All customer facing queuesNational Gateway and Fibre SupportTemp. Support (Helpdesk, TSR Support)National callbacks for TSR and Regional Action Centres Show less

Parksville, Bc

General labourer, duties included landscaping, property development, leadership and time management skills.

Quesnel, Bc

Overnight crew - shelf stocking and general inventory.