Terry Raynor Email & Phone Number

Victoria, BC, CA

Victoria, British Columbia, Canada

• Serving as the primary point of contact for clients during the onboarding process, ensuring clear communication and timely updates.
• Collaborating with internal teams to gather necessary information, documents, and resources for successful onboarding, including data migration projects.
• Plan, coordinate, and overseeing the migration of client data, ensuring accuracy, security, and compliance with regulatory requirements.
• Conducting client orientation sessions, explaining processes… Show more
• Conducting client orientation sessions, explaining processes, services, and addressing any questions or concerns related to data migration, with the support of a Data Analyst.
• Creating and maintaining detailed project plans, outlining tasks, timelines, and responsible parties for each client onboarding which may include a data migration.

See "Organizations" below.

Victoria, Canada

• Collaborating with the sales team to coordinate all technical aspects of onboarding new clients monthly, managing their data imports, system quality and user acceptance (UAT) testing after imports, and configuring.
• Troubleshooting, performing root cause analysis of and recommending solutions of issues escalated by Tier 1 support specialists and escalating complex issues to the development team.
• Facilitating requirements gathering… Show more Collaborating with the sales team to coordinate all technical aspects of onboarding new clients monthly, managing their data imports, system quality and user acceptance.
• Facilitating requirements gathering sessions for new features and relaying requirements to the product team.
• Creating and modifying SQL query templates for users to generate relevant clinical reports within Juno EMR.
• Juno EMR Knowledge base project; writing and publishing knowledge base articles for newly implemented features.

Victoria, British Columbia, Canada

Working with a small, tenured team based in Victoria, BC - we create and filter lists of all of our subscribers who have internet packaging; determine those who are exceeding their included data and place outbound calls to discuss usage and options to prevent or mitigate future callbacks and escalations. In addition to our primary role we also contacted.

Nanaimo, BC

• Technical Support Representative - Specializing in all aspects of residential service.
• Providing world class customer service to our residental customers in both technical service, billing and sales in addition to adding value to their products and services.
• Handling and resolution of customer concerns and escalations in real time All customer facing queuesNational Gateway and Fibre SupportTemp. Support (Helpdesk, TSR Support)National callbacks for TSR and… Show more.
• Handling and resolution of customer concerns and escalations in real time All customer facing queuesNational Gateway and Fibre SupportTemp. Support (Helpdesk, TSR Support)National callbacks for TSR and Regional Action.

Parksville, BC

General labourer, duties included landscaping, property development, leadership and time management skills.

Quesnel, BC

Overnight crew - shelf stocking and general inventory.