Terry Richardson Email & Phone Number

Virtual Remote Usa

Licensed Auto Property Adjuster in 17 states plus reciprocals/ unrequired/ dual states settling automotive damage claims 100% remotely countrywide using Roots' own developed systems & applications for client-submitted desk/ technical review documentation. Responsible for correct, accurate, and timely indemnification of first and third-parties and their property. Resolve and negotiate restoration and reparation actions, determine, value, and settle total loss claims to indemnification, involve SIU partners where appropriately determined necessary. Manage rental vehicle contracts for each claim party. Negotiate and adjust arrangements with vendors, providers, internal and external partners and customers to achieve optimal outcomes.

Virtual Remote Usa

Licensed Auto Property Adjuster in 15 states settling automotive damage claims 100% remotely countrywide using Allstate's Virtual Assist application and client-submitted desk/ technical review documentation. Responsible for correct, accurate, and timely indemnification of first and third-parties and their property. Resolve and negotiate restoration and reparation actions, determine, value, and settle total loss claims to indemnification, involve SIU partners where appropriately determined necessary. Negotiate and adjust arrangements with vendors, providers, internal and external partners and customers to achieve optimal outcomes.

Hamilton, Mt

Responsible for making accurate & timely determinations of eligibility for applicants seeking services from the Office of Public Assistance through the Montana Department of Public Health & Human Services. This position supports numerous Medicaid programs including Transitional, Expansion and Affordable Care Act, SNAP, & Temporary Assistance for Needy Families (TANF), and is responsible for determining, establishing, and monitoring eligibility for these programs administered by the Office of Public Assistance by examining each individual’s circumstances to determine for which programs they may be eligible. I maintain close interaction with the Federally Facilitated Marketplace and determine eligibility for state-supported Medicare reimbursement programs. I interact continuously with the Social Security Administration to aid in determining client eligibility and compliance for state-sponsored assistance programs. Daily I am involved in working with individuals from a variety of demographic backgrounds and cultures. I interview individuals to assess their situation then determine an optimal course of action and program placement with follow-up to ensure ongoing compliance and program success. I analyze information then evaluate results to choose the best solutions to solve client problems and develop constructive and cooperative working relationships with them & others while navigating through dynamic circumstance changes, maintaining them over indefinite time frames.

Montana, North Idaho, Se Washington

Responsible for review, contact, inspection of all facets of first & third party auto property damage claims in Western Montana and parts of Idaho & Washington. Assist Liability claims representatives in determining/ verifying liability & assessing comparative negligence in auto property damage claims. Ensure corporate standards in compliance. Highly proficient in the setup, programming, support & use of CCC Pathways & One Electronic Estimating software program, and am familiar with Mitchell & ADP packages. Interact daily between Claims & Field Representatives, Supervisors, and collision repair facilities to repair and/ or settle auto property damage claims. Determine & finalize total loss settlements, ACV, secure salvage bids, determine reparability with first & third party losses. Negotiate arbitrated claims to final settlement & payment. Review subrogation claims & third- party claimant insurance carriers then recommend action to optimal outcome. Maintain I-CAR Platinum Class status & continuing educational coursework. Represent company to state Departments of Insurance & associated claims to successful resolution. Represent company & insured customers in litigated & attorney-represented claims. Develop, administer, & update estimating accuracy software applications & packages, and assist fellow train employees on their use. Organize, facilitate, & conduct manufacturer/ vendor clinics, demonstrations, training programs to maintain edge in industry standards & performance. Initiate Fraud Investigations. Negotiate purchase agreements & discount structures with manufacturer vendors and parts supplying vendors for specialty claims. Negotiate rental car vendor rate agreements.

Coeur D'Alene, Id

Responsible for overseeing the investigation of Unemployment Insurance claims for benefits filed by claimants/ employees against employers in Idaho State.Responsible for assisting job seekers in effective searches for gainful employment. Instruct employers & employees regarding interpretation of Idaho state wage laws.Assist & instruct proper computer hardware & software use for electronic filing of unemployment claims. Initiate Fraud Investigations when appropriately determined.Assist in the preparation, presentation, conducting, and follow-up of Employer Workshops & Job Fairs throughout Kootenai County, Idaho.Conduct Resume' preparation & Interview preparation training courses/ materials for job seekers. Screen & refer qualified job seekers to employers in filling open positions.Interview employers & employees named in unemployment benefit claims requiring adjudication to determine facts & correct application of Idaho state labor law.Assist employers in preparation, drafting, proofing, & posting of job orders via telephone & computer website. Verify details for accuracy.Screen & refer qualified job seekers to employers requesting aid in filling open positions.Assist disadvantaged, aged, & youth in training, re-training, and attaining gainful employment. Promote & represent Idaho Department of Labor & its services to employers & job seekers throughout the community and the state of Idaho.

Western Montana

Responsible for overseeing team of Auto Physical Damage Claims representatives settling all facets of first & third party property damage claims in Montana, Alberta, & Saskatchewan.Assist Liability claims representatives in determining/ verifying liability & assessing comparative negligence in auto property damage claims. Ensure corporate standards in compliance.Highly proficient in the setup, programming, support & use of CCC Pathways Electronic Estimating software program, and am familiar with Mitchell & ADP packages.Interact daily between Claims & Field Representatives, Supervisors, & Branch Claims Managers of numerous insurance companies to repair and/ or settle auto property damage claims.Determine & settle total loss settlements, ACV, secure salvage bids, determine reparability with first & third party losses. Negotiate arbitrated claims to final settlement & payment. Initiate & settle subrogation activities with third- party claimant insurance carriers. Maintain I-CAR Platinum Class status & continuing educational coursework.Represent company to state Departments of Insurance & associated claims to successful resolution. Represent company & insured customers in litigated & attorney-represented claims.Develop, administer, & update estimating accuracy software applications & packages, and train employees on its use. Maintain company computer network locally.Organize, facilitate, & conduct manufacturer/ vendor clinics, demonstrations, training programs to maintain edge in industry standards & performance. Initiate Fraud Investigations.Negotiate purchase agreements & discount structures with manufacturer vendors and parts supplying vendors. Negotiate rental car vendor rate agreements.

Tigard/ Wilsonville/ Tualatin Or

www.artistic-autobody.com Responsible for daily operations of all facets of one of corporation's three facilities in Tualatin, OR. Assist at two remaining locations. Manage technical employees in support positions. Highly proficient in the setup, programming, & use of Pathways/ CCC Electronic Estimating software program, and am familiar with Mitchell & ADP packages.Interact daily with Claims & Field Adjusters, representatives, & Supervisors of numerous DRP insurance companies to repair & settle property damage claims. Work closely with regional & local FIX Auto (www.1800infofix.com) representatives to ensure DRP compliance, develop procedures & programs, & design software applications. Account for all functions of Payables & Receivables; supplies, equipment, and parts ordering; inventory control. Assist in corporate website development. Maintain I-CAR Gold Class status & educational coursework for self & shop personnel. Attend Autobody Craftsman Association meetings on monthly basis.Assist in profitability & facility analysis; ensure corporate and insurance DRP compliance for vehicle repair & claim file administration. Develop, administer, & update estimating accuracy software applications & packages, and train employees on its use. Maintain company computer network.Educate technicians in liquid materials & dry/PBE product use & efficiency. Maintain DuPont & Standox computerized paint mixing systems.Account for daily proceeds, receipts, & expenditures. Calculate weekly payroll. Prepare employee work & vacation schedules. Negotiate purchase agreements & discount structures with manufacturers and supplying vendors. Determine stock item points/sales & turn ratios.

Bellingham, Wa

Responsible for daily operations of all facets of store's three departmental functions (body shop/PBE; hard parts, electrical rebuild shop). Manage 11 employees in support positions. Product ordering & inventory control for 170+ product lines. Sponsor product clinics with manufacturers' representatives to educate internal salespeople & drive sales to customers.Field sales & support of all existing & new collision repair facility accounts. Assist principals in profitability, facility analysis, and insurance DRP designations. Educate customer technicians in liquid materials & dry/PBE product use & efficiency. Maintain customer accounts Akzo Nobel & PPG computerized mixing systems.Account for daily proceeds, receipts, & expenditures. Calculate weekly payroll, insurance, & taxes. Prepare employee work & vacation schedules. Negotiate purchase agreements & discount structures with manufacturers and supplying vendors. Determine stock item points/sales & turn ratios.Facilitate Autobody Craftsman Association meetings on monthly basis. Serve on Advisory Board for Bellingham Technical Institute's Autobody Repair Program.

Bellingham, Washington

Responsible for all management and control facets of Collision Repair Center for world’s 3rd oldest Ford Motor Company Automobile Dealership (established 1908). Increased net profitability 23.37% 2000 vs. 1999, 57.15% 2001 vs. 2000. Increased Total Sales 5.10% 2000 vs. 1999, 16.05% 2001 vs. 2000. Account for all functions of Payables & Receivables; supplies, equipment, and parts ordering; inventory control; employee staffing of 7 technical & 2 administrative persons. Negotiate area-exclusive DRP/PRP contracts and labor & parts rate agreements with insurance carriers; Designated & Preferred Repair Facility center for 14 major insurance carriers (increased from 5) via Internet, e-mail, and fax. Work constantly with insurance claims adjusters & appraisers. Negotiate purchase agreements with suppliers & vendors. Proficient in Pathways & Mitchell Electronic Estimating software packages/ programs. Work closely with Service Advisors & Manager coordinating in-house mechanical repairs. Attained I-CAR Gold Class designation for shop in year 2000. Promote & incent technicians toward ASE & I-CAR certifications designations. Board Member of Regional Autobody Craftsman Association (ACA) chapter & Curriculum Committee Advisory Board Member- Bellingham Technical Institute, 2000-2002. Represent corporate management in Labor Union contract negotiations. Instrumental in implementing changes to 2000-2002 contract. Install & maintain computer hardware, software, and networking systems (Office Administration & Refinish Color Mixing/ Management).

Wa, Or, Id, Mt, Nv, Norca, Nv, Az, Ut, Hi

Responsible for qualification, development, and continued growth of both existing and new Automotive Finishes & Industrial Coatings distributors. Developed and implemented annual and three-year operating budget (TOP) for two major product lines in ten-state region (WA, OR, ID, MT, NV, NorCA, NV, AZ, UT, HI). Managed Sales and Technical forces to promote and demonstrate products and their performance in real-world environments. Launched new product line in 1996, increasing sales 182% from 1997 to 1998, 242% from 1998 to 1999, and 128% from 1999 to 2000. Fully responsible for prospecting, qualifying, presenting, demonstrating and selling/ supporting product lines and their sales concept to new customers. Conduct training sessions, clinics, and seminars for distributor principals and their end-user customers; Identified and facilitated test marketing of new products, and assisted in pricing determination of those products. Represented company at regional and national sales conventions (ASIA, NACE). Oversaw customers’ Accounts Payable & Accounts Receivable actions; Developed, implemented, and monitored financing plans for customers, Assisted in development/ maintenance/ updating/ monitoring company‘s North American Website (www.sikkensna.net). One of eight members of FOCUS group representing twelve Western states to corporate headquarters; Sat on VOC committees & various Air Quality Management Districts.

North Colorado, East Wyoming, West Nebraska, Bakersfield/Valencia/Santa Barbara

Responsible for qualification, development, and continued growth of both existing and new Automotive Finishes & Industrial Coatings distributors. Developed and implemented annual and three-year operating budget (TOP) for several major product lines in CO, NE, WY, NorCA). Managed Sales and Technical forces to promote and demonstrate products and their performance in real-world environments. Launched new products & lines as developed, determined targeting based on geographic location. Fully responsible for prospecting, qualifying, presenting, demonstrating and selling/ supporting product lines and their sales concept to new direct & indirect customers. Conduct training sessions, clinics, and seminars for distributor principals and their end-user customers; Identified and facilitated test marketing of new products, and assisted in pricing determination of those products. Represented company at regional and national sales conventions (ASIA, NACE). Oversaw customers’ Accounts Payable & Accounts Receivable actions; Developed, implemented, and monitored financing plans for customers. Sat on VOC committees & various Air Quality Management Districts.

Portland, Or

Portland Or

Bachelors Of Science, Finance; Marketing

Activities and Societies: Sigma Phi Epsilon Fraternity

Advanced Frame & Suspension Analysis, Autobody Frame & Unibody Measuring/ Straightening