Terry Richmeier Email & Phone Number

Miami-Fort Lauderdale Area

Fort Lauderdale, Florida, United States

Author – Fiction Currently working on a book about the life challenges and eventual triumph of a Panamanian man – a story of overcoming adversities in life despite insurmountable barriers. A story of human resilience. Based on the life of a close Panamanian friend.

Boquete, Panama

Small boutique bed and breakfast within walking distance from the heart of the mountain town of Boquete. Designed, built and set up the B&B from ground up using project management tools to accomplish this, mostly remotely. The Bed & Breakfast is currently listed as #1 B&B/Inn on TripAdvisor in Boquete and all of Panama. The B&B has won several industry awards from Booking.com and TripAdvisor. Consistent revenue increases each year between 20-25% for the four and a half years it has been in operation. Sold the business in June 2018. See website for details. Main responsibilities are listed below: • Hiring, training and management of five staff • Oversight of the daily operations • Concierge services • Marketing • Accounting • Tax preparation • Payroll • SOP development and updating • Panama regulatory compliance • Hosting community events • Cooking classes • Wellness retreats • Volunteering throughout the community • Bartending

Eden Prairie, Mn

Functioned as an assistant to the Team Leader. Main responsibilities are list below:•On-boarded and mentored new employees •Registered incoming Short-Term Disability cases •Created files and scanned the files in the electronic records system •Responsible for all the purchasing for the department •Inventory control •Electronic Case Manager caseload assignments and balancing of workload •Oversaw the end-to-end process of scheduling, catering and set-up for client meetings, etc •Established and updated department processes and SOPs in order to insure smooth functioning •Database queries and updating •Troubleshooting technical issues •Special events oversight •Data mining •Team liaison.

Eden Prairie, Mn

As a Receptionist, first point of contact for external customers. Appropriate and efficient routing of calls and guests while modeling Cigna values. Concurrently worked in the mail room in a fast-paced detailed-oriented environment. Worked independently, routinely prioritized workload and met and exceeded deadlines. Main responsibilities are listed below:• Heavy phone interaction with internal and external customers with the goal of quick issue resolution • Utilized problem solving skills • Efficient routing of potential crisis calls • Timely updating of Cigna employee phone directory • Created informational packets and training folders • Purchased/stock/deliver supplies • Sorted incoming/outgoing mail • Operated folder/stuffer machine • Mailed information packets • Assisted Accounts Payable/Receivable with microfilm database • Helped various departments such as Appeals, National Administration Operations and EAP with special projects. Generated fund raising idea for a book sale for NAMI and oversaw it singlehandedly from the beginning to the end, producing the fourth largest donation dollar amount for Eden Prairie location in 2010.

Eden Prairie Mn

Minneapolis, Mn

Online university-based learning environment supporting students’ higher education. Broad based position geared to assist student learners in all aspects of their university experience. Temporary assignment. Main responsibilities are listed below:• Heavy phone interaction with students to resolve issues • Student computer browser maintenance • Utilization of problem solving skills to address computer and technical issues • Resolution of financial aid, academic and dissertation issues • Learner class enrollment • Data entry and security verification • Account maintenance

Golden, Co

Responsible for the full day-to-day operation of the office that consisted of 60 employees. Utilized business tools and office procedures to make sure that the office ran smoothly and securely. Worked with temporary employee agencies to fill positions insuring that work was done in a timely fashion. Coordinated services with other locations of the company. Main responsibilities are listed below: • HR Liaison• Contract negotiator --- lowered cost and improved efficiency • Mailroom oversight • Supply management • Administrative assistant to the Vice President • Serviced internal and external customers • Front desk representative • Managed special projects • Promoted within 3 months of hire to an expanded role

Broomfield, Co

Worked on a fast-paced, outcome and accuracy focused team that handled consumer behavior data of hundreds and thousands of individuals across the United States. Used algorithms to determine targeted marketing to individuals and households. Main responsibilities are listed below:Running of computer programs • Working with tape media 3480s/3490s, DLTs, 9 track round tapes • Processed client fulfillments for shipping • Received incoming client databases in multiple formats and standardized the input for processing • Insured quality control necessary for final data outputs before shipping back to the client – revenue related • Worked with Wam!Net to receive client data electronically instead of via tape media • Development and updated Dashboard/Channel Manager designed for consumer spending habits • Main contact for applets to pull in customer data