Terry Shepherd Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Ohio, Us

Columbus, Oh, Us

Manages the Community Center and programs therein; including staffing, open and closing facility, maintenance, and marketing. Plans and manages a comprehensive citywide recreation program including athletic leagues, instructional programs, day camps, and special events. Trains, supervises and evaluates work performance of full-time and seasonal personnel; makes recommendations for hiring and termination; prepares schedules and assignments for recreation personnel. Provides for risk management practices; ensures all safety rules, regulations and procedures are followed; makes sure that employees are trained in safety procedures. Prepares and manages annual budget for recreation program functions. Approves purchases of supplies and operating inventory for recreation programs. Develops alternative funding sources for programs and improvements. Performs public relation duties; responds to complaints; handles all league suspensions and rule enforcement; prepares news releases, information and marketing bulletins or other publicity on recreation activities; identify and meet the recreational needs of diverse community groups. Coordinates facilities and programs with department staff and other agencies and organizations; serves as a technical advisor to sports clubs and recreation staff. Coordinates and monitors contracts and insurance agreements for recreation programs. AP month end and quarter end close with journal entries and account reconciliations. Assists the department director in short and long range planning for a comprehensive citywide recreation program; proposed long range capital improvement and development of facilities, equipment and programs. Provides a backup to clerical staff for answering phones; assisting at registration counter; providing clerical support.

Project ended.

Dublin, Oh, Us

Cardinal Health, Dublin, OH (Contract Tailored Management) 11/2019 – PresentFinance Credit & Collection Sr. Coordinator Responsible for all facets of business collection forecasting, scheduling, call volume monitoring and adjusting resources to meet changing requirements. Determined and communicated work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. I worked closely with department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Take Ownership of an end to end process with a wide degree of creativity and latitude is expected. System’s I utilize; SAR Netweaver Portal, ERP Easy Access SAP, AR/2000 and AS/400 based application. Spool Explorer IV-application for viewing downloading, converting and managing spool files. Developing training SOP’s

Us

As a Credentialing Supervisor i'm responsible for daily operational activities associated with credentialing or re-credentialing of providers. The position includes inventory tracking, production management, and performance management per state, federal and accreditation standards and criteria. Credentialing activities include review and appropriateness of provider applications, processing applications and re-applications and overseeing the creation and updates to provider data records and applications into the credentialing and network database tracking systems. Managers of Credentialing will collaborate with credentialing staff in conducting audits and providing staff feedback to reduce errors and improve processes and performance. Other responsibilities include the development of standard operation procedures, process workflows and department policies and procedures.

Cincinnati, Oh, Us

Directly supervises Cash Application Specialists staff of (10) who are responsible for accurately recording, posting, and balancing manual and electronic private, facility, miscellaneous, and MedB/Supplies receipts to the proper customer account on OmniDX, Oasis, Open Scan, GetPaid, Central Applications, and various spreadsheets; receipts are received in the central bank lockboxes or payment information is forwarded from pharmacy sites

Dublin, Oh, Us

Responsible for all facets of business collection forecasting, scheduling, call volume monitoring and adjusting resources to meet changing requirements. Determined and communicated work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. I worked closely with department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Take Ownership of an end to end process with a wide degree of creativity and latitude is expected. System’s I utilize; AR/2000 and AS/400 based application. Spool Explorer IV-application for viewing downloading, converting and managing spool files. SAP Net weaver Portal.

Managed a team of six (6) associates with the responsibility of handling over $2.2M in outstanding Receivables. Addresses and resolves associate issues by exercising good judgment and acting as an associate advocate Conducts interviews and recommends talented candidates for hire to maintain a dedicated high performing workforce. Effectively drove revenue generation results by implementing innovative solutions to overcome obstacles. Ensure team compliance with quality, productivity and retention standards. Conducts interviews and recommends talented candidates for hire to maintain a dedicated high performing workforce. Initiates and implements appropriate actions to ensure department standards are met within the section; Conducts and attends communication meetings; Establish and maintain relationships with relevant client representatives; Maintains files, records, and journals to provide a chronology of collection activity for every delinquent account, and provides weekly, monthly, and quarterly reports of collection results. AP month end and quarter end close with journal entries and account reconciliations. Perform all other duties as needed!

Managed a diverse team of twenty-eight (28) associates with the responsibility of handling over $24M in outstanding receivables. Hired and trained staff. Effectively designed and implemented operational policies for call center and various other depts. Completed and monitored annual budget for the department. Selection and manage outside collection agencies used by the credit union. Developed collection strategies that included the Predictive Dialing system. Ensuring that all credit bureau reporting was handled within set guidelines and payroll ADP. Manage bankruptcy dept. attend bankruptcy 341mtg on behalf of credit union.

Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (Bba), Finance And Financial Management Services