Assistant Customer Technical Representative As the NAVSEA's representative for the Navy & Marine Corps Intranet (NMCI) for Tidewater Virginia transitioned through four different NMCI contracts. Additionally lead seven successful NMCI technical refresh projects as well two RDT&E technical refreshes. The number of supported users has more than doubled – current user base is over 430. Supported sites increased from three to fifteen. Navy Information Technology Approval System Coordinator.Over 800 IT related purchases - hardware, software, & services worth over $8,000,000 were guided through the workflow. Pushed multiple urgent Ukraine support ITPRs through the workflow in days vs. the usual weeks. DoD Application and Database Management System (DADMS) ManagerMaintain over 300 different software entries for UIC N64486/LAB358Purebred trusted agent.Assisted over 80 users to setup and manage their secure GFE smartphones for official email use.Guest User account managerConfigure none DOD computers to be able to use NMCI enterprise wireless network in NSWCCD’s conference rooms.Master TrainerCreated multi-media user training guides, step by step processes to empower the end user’s ability to perform complex procedures on NMCI & RDT&E computers, and group training as needed.