Terry Shoop Email & Phone Number

Collaborate with Sales and marketing teams. Stay alert to industry and market trends. Execute sales campaigns by strategically reviewing existing accounts for sales opportunities, outlining sales projects for teams. Provide support to teams by joining large client calls to deepen relationships and promote client growth. Facilitate individual team pipeline management and socialize monthly goals. Negotiate contract terms to promote retention rate and gain new business. Analyze sales data. Conduct ongoing performance evaluation and individualized coaching.

United States

Account Manager IIIManage top tier National accounts. Providing daily support for HR legal and compliance needs.  Oversee all corporate and local site needs for daily request Process account audits containing 1-10k locations Sale new services and appropriate new products Setup New locations and handle all maintenance of current locations

Account Manager IIManage clients in assigned National portfolio with processing volumes of 45 million – 10 billion annually.Provided support to both internal & external customers through face to face meetings, e-mails and conference calls. Work closely with customers and management to form solutions that were both to customer satisfaction and in line with company goals.  Handle all corporate office inquiries for day to day business needs. Identify research and resolve operational issues in response to internal and external client request. Process and board new location request and equipment sales.  Analyze account information and make any necessary changes. Route and track service request and provide thorough follow up to merchants and business partners. Direct support to Implementation Managers for large corporate changes. Build reports and assist relationship managers on account reviews and sales for new services.

Senior Supervisor/Segmentation Team Lead Work highly escalated situations on behalf of management to ensure internal and external customer satisfaction. Assist BAMS Partner Support Team. Coach and develop associates both onsite and cross site.  Manage numerous Microsoft Outlook email boxes. Supply and maintain excel spreadsheets containing numerous pieces of information for company reporting. Assist with answering executive complaints and providing resolution. Quickly and effectively solve customer and associate challenges. View and update sensitive information on merchant accounts. Work quickly and effectively with business partners to ensure timely resolution. Draft and send communications across multiple sites regarding updates or delays.

Business Priority Unit Constantly looked for new ways to improve customer service for each client. De-escalated customer situations quickly and effectively daily. Regulated risk assessment to evaluate if an account passes current policies. Completed escalated tickets, calls and email from customers or associates. Assisted with tracking and confirming shipment of products.

 Selected for pilot programs. Assisted and maintain numerous chats with co-workers across the states. Assisted in numerous queues to support other clients and co-workers. Worked escalated situations on a daily basis. Worked on an Associate Engagement Council to improve processes.