•Tier 1 call support, initializing first contact for clients via phone, email, or queue•Experienced in wide scope of troubleshooting software, hardware, and network•Utilization of Autotask to collaborate, document, and organize contacts•Administered inventory for 100+ packages daily using Radio Control Scanner, reducing production/delivery errors, developed increased workflow•Provided technical assistance with hardware product assembly, and improved customer support… Show more •Tier 1 call support, initializing first contact for clients via phone, email, or queue•Experienced in wide scope of troubleshooting software, hardware, and network•Utilization of Autotask to collaborate, document, and organize contacts•Administered inventory for 100+ packages daily using Radio Control Scanner, reducing production/delivery errors, developed increased workflow•Provided technical assistance with hardware product assembly, and improved customer support communications•Established organizational effectiveness by tracking, monitoring, and providing feedback to staff regarding policies and procedures Show less

•Tested and inspected hardware, ensuring machines performed up to manufacturer’s compliance standards•Inspect and verified accuracy of assembled products to specified standards•Managed and developed comprehensive organizational charts, creating 10% improved workflow ensuring qualified production standards

•Fit, install, and secured material on frames, using hand tools, power tools, and measuring devices•Maintained and documented above-average piece-rate throughout entire shift on a daily basis•Control/adjusted machine settings such as speed and measurements with increased production flow