Terry Spitnale Email & Phone Number

Maumee, Ohio, United States

Toledo, Ohio, United States

I am a corporate professional dedicated to finding solutions to challenging projects and improving day to day operations. I am looking for an opportunity to utilize my existing skills and allow me to build and grow within an organization.Please contact me via LinkedIn or terry.spitnale@gmail.com.

Perrysburg, Ohio

• Analyzed repairs and requested reimbursement from factory or supplier for portions of claims covered by warranty.
• Researched / analyzed shipping techniques and developed problem resolutions which reduced equipment damaged during importation.
• Problem solved repair and technical issues for the field and customers facilitating efficiency in repairs.
• Acted as liaison for all warranty work involving the United States Military, domestic and abroad, satisfying contractual requirements.
• Created procedural development & standardization training manuals used in onboarding new employees allowing them to effectively process month end procedures.

Perrysburg, Ohio, United States

• Monitored and provided expertise in market analysis / financial indicators assisting with development of business affiliations. Reported status / adherence of quality standards of supply chain employees to managers /.
• Project lead for all special-order requests efficiently managing projects ensuring customer’s satisfaction.
• Created procedural development & standardization training manuals to onboard new employees and provide a consistent customer experience.
• Expedited travel arrangements for senior management ensuring a hassle-free experience.
• Tracked and reported key functional metrics to reduce expenses and improve effectiveness.

Holland, Ohio, United States

• Managed inbound calls from field technicians, customers, and emergency calls from inside elevators cabs. Provided excellent service by triaging / escalating calls according to importance and reporting upon service.
• Exceeded call quality standards by efficiently managing service requests.
• Provided support and training for new hires through proper coaching and shadowing.

Maumee, Ohio, United States

• Qualified students for program enrollment utilizing a matrix collecting their education backgrounds. Assumed the responsibility of the dialer administrator; loading the dialing system to ensure efficient use of time.
• Developed call scripting to vet students ensuring a consistent experience for students.
• Created and implemented training manuals for new Qualification Specialists to utilize on job.
• Tracked and reported key functional metrics of call dialer program to improve effectiveness.
• Forecasted staffing requirements by analyzing previous successful call volume for optimal efficiency.

Toledo, Ohio, United States

• Effectively communicated the benefits available to members and service providers based on an individuals’ policy. Educated members on how their specific benefits applied to the care they were seeking.
• Received company sponsored “Shining Star” Award for exceptional quality.
• Assisted in the revamping of the website by locating valuable tools front and center easing the burden for members usage.
• Navigated multiple systems simultaneously effectively streamlining members’ experience and reducing their call time.

Maumee, Ohio, United States

• Provided billing, technical support, and account optimization to customers.
• Achieved benchmark goals aimed at ensuring an optimal customer experience and embracing sales opportunities by suggesting additional devices, products, or services.
• Managed aging caseloads ensuring resolution and customer follow up in an efficient manner.
• Coached new hires during onboarding by shadowing and providing proper training tips and techniques.

Holland, Ohio, United States

• Optimized wireless billing for the telecommunication equipment companywide by negotiating terms and conditions with wireless carriers regarding the corporate contracts.
• Managed wireless equipment use for the company, eliminating cost of unused equipment resulting in $900,000 per year savings.
• Inventoried equipment for the company reducing excessive purchases by reissuing unused equipment.
• Created corporate policy creating a uniformed process for procurement and use.

Real Estate, Real Estate

Associate'S Degree, Business Administration And Management, General, 3.48

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor'S Degree Coursework, Finance, General