Terry Sumner Email & Phone Number

Patterson Lakes, Victoria

Providing developers with a complete turn key solution to their telecommunication needs within new developments.This includes administration, design, construction & pre-audits at some of the highest standards within the industry. Currently in the process of implementing a new components to what Fixed Communications will be offering in the 2018 onwards.

Notting Hill

Responsible for Managing the end to end process of the developers telecommunications design. This included but was not limited to having a knowledge in submitting fee proposals, applications, creating designs specific to the development requirements and other utilities and completing pre-audit works. During this time I developed an advanced knowledge using Auto-Cad software, and in depth knowledge in industry standards and respective guidelines with each of the communication carriers.I… Show more Responsible for Managing the end to end process of the developers telecommunications design. This included but was not limited to having a knowledge in submitting fee proposals, applications, creating designs specific to the development requirements and other utilities and completing pre-audit works. During this time I developed an advanced knowledge using Auto-Cad software, and in depth knowledge in industry standards and respective guidelines with each of the communication carriers.I also developed and maintained clients requirements within the scope of my works whilst of liaising with nbn representative on a daily basis. Show less

Ringwood

Identified training needs and provided training where appropriate.Regular reporting on individual and team performance.Understanding of the Australian Apprenticeships AASS guidelines as set by DIISRTE.Prepared reports on the performance of the team for the National AAC Monitoring Manager in line with set KPI’s and targets.Prioritised and planned the workload for the Call Centre by utilising workload management tools and effective time management techniques.Addressed any… Show more Identified training needs and provided training where appropriate.Regular reporting on individual and team performance.Understanding of the Australian Apprenticeships AASS guidelines as set by DIISRTE.Prepared reports on the performance of the team for the National AAC Monitoring Manager in line with set KPI’s and targets.Prioritised and planned the workload for the Call Centre by utilising workload management tools and effective time management techniques.Addressed any complex client issues and ensure that that the client is responded to in a timely manner.Developed and maintained administrative systems and procedures to ensure that all the necessary paperwork is kept up to date, accurately recorded and that all data required for reporting is maintained and accessible.Maintained an up to date knowledge of all relevant legislation, regulations and Government policies that affect the AAC and the employment of trainees and apprentices. Show less

Bentleigh East

Managed a team of 15 technical consultants.Responsible for the deployment of Siebel system changes to over 900 PCI staff.First point of contact with key client - TelstraManaged our centre TIO complaints, Lv1 interactions. Responsible for managing an average 120 escalations received from the Telstra customers daily these also included Telstra CEO complaints.Managed a high level of compliance across the centre that takes 4 different channels which included; BigPond, Campaign… Show more Managed a team of 15 technical consultants.Responsible for the deployment of Siebel system changes to over 900 PCI staff.First point of contact with key client - TelstraManaged our centre TIO complaints, Lv1 interactions. Responsible for managing an average 120 escalations received from the Telstra customers daily these also included Telstra CEO complaints.Managed a high level of compliance across the centre that takes 4 different channels which included; BigPond, Campaign (Outbound), Universal (Inbound) and Multi-cultural.Involved in strategising new processes for the floor to follow with Sales managers.Was involved in training a new team for Lv0 Telstra complaints.Provided internal reports to the business – daily and weekly sales, credit, compliance and quality reports for statewide distribution. Show less

Diploma Of Aviation, Aviation

Bachelor Of Engineering (B.Eng.)

Currently ongoing studies

English, Physics, Math Methods, General Maths, P.E, General Construction, Outdoor Education