Terry Traylor Email and Phone Number

- Take client initiated issues and build automated solutions to streamline and solve problems- Create Business Requirement Documentation for Projects- Generate Technical Requirements and process flows for Projects- Technical Lead for various Projects to provide support, leadership and training- Build, Design, and Create specific client reports for various projects- Establish Metrics and presentations for our team- Responsible for coding and support for our CPE (Customer Premise Equipment) – Billing Application- RSA Archer GRC Platform Support

- Manager over our Development team (7 employees)- Provide Support, Leadership, Direction and Vision for the team- Training and Coaching for the developers- Delegated Resources to enhance Developers skills and deliver projects on time

- Create Design and implementation Standards for Team including Web, Database, and Reporting- Production Release manager (Review all code prior to implementation, to ensure code was stable and met all requirements)- Ensure end to end testing was completed and project documentation including flows and requirements were verified and current

- Designed layout and Created Web pages for clients- Work with SQL Server to deliver automated reports and procedures to streamline processes- Created automated processes to help client performances- Perform Automated Finance Reconciliations

- Responsible for daily activities and software support for the Bill Formatter module of the Telegence LD Billing System (AT&T proprietary system)- Coordinate resolution steps and manage the efforts required to close production issues- Perform production process monitoring, tracking, validation, debugging and testing- Conduct intense investigations to determine root cause of production errors and design short and long-term production application fixes- Responsible for meeting production commitments, managing technical investigations, directing process improvements, diagnosing and resolving problems for the application- Incorporate software solutions for problems; create scripts, shells and programs for deployment using UNIX- Isolate application production defects found by the user community and dispatch issues to development groups as appropriate

- Provided desktop computer support and training for SBC employees- Responsible for troubleshooting and resolving all computer related issues within the SBC environment- Maintained more than 2500 accounts and inventories in more than 50 remote offices- Microsoft Systems Management Administrator (SMS) for Dallas District – maintained and distributed SMS packages to clients via SMS Collections and inventories- Deployed and supported Microsoft Windows 95, NT, 98, 2000 and XP Operating Systems for both Workstation and Servers

- Provided supervision and leadership for the Help Desk and System Analyst groups ( 9 employees) - Network Administrator maintaining a 250 customer account Ethernet Network (Novell 3.12 and 4.11)- Responsible for all computer and telephone hardware purchases, inventories, installations and upgrades- Supported Northern Telecom Meridian 1 Phone Switch (Switchview Version 5.3). Generated detailed phone reports for each separate department, clinical and physician office- Project Coordinator for all physician and clinic office remodeling and enhancement projects within the hospital- Prepared annual budget reports for both telephone and computer expenses