Terry Vanparys Email & Phone Number

South Bend, Indiana, United States

South Bend, Indiana Area

Elkhart, Indiana

Promote customer satisfaction through enhancing customer relations programs, processes, and procedures. Demonstrate problem solving abilities in resolving customer issues. Manage operations and staff of service warehouse and Customer Administration department, ensuring that KPIs are within thresholds. Develop and implement corrective action to bring indicators within established limits. Enhance competitive edge through spearheading change management and following best practice. Serve as public face of the organization to customers, dealers, and outside representatives. SAP and Cisco VoIP system experience.

Mishawaka, In

Boosted effectiveness of unit by coaching three supervisors, each with 10 – 12 direct reports, with virtual teams in remote locations. Ensured delivery of products and quality customer service through comprehensive staff development and team building efforts. Key Accomplishment:• Led initiative to make transition to Liberty Management System based on Lean manufacturing principles.

South Bend, In

Hired and implemented initial Customer Service team in newly established location, spearheaded onboarding and training to have team operational within six weeks. Created team member goal setting agreements, development plans, and monthly department KPIs consistently set or exceeded by team members. Oversaw departmental budgets, responsible for discretionary spending. Collaborated with colleagues in other units to execute promotions and ensure product delivery. Key Accomplishment:• Reduced customer service order processing time by 50% within six months.

South Bend, In

Optimized efficiency of operations through implementation of standard operating procedures, supporting audit and compliance requirements. Directed staff of 20 – 25 in executing established outcomes and procedures, consulted with internal entities to operationalize cost and marketing effectiveness. Supported cost and quality initiatives through vendor management. Key Accomplishment:• Directed over $40 million in annual procurement and inventory control across sites in four states.