Terry Waldron Email & Phone Number

London, England, Gb

London , Gb

Gb

Tetbury, Gloucestershire, Gb

Focusing on adding value to my charitable and voluntary work plus continuous professional development while I search for my next permanent role where I can make a difference.

Reading, Berkshire, Gb

Reading, Berkshire, Gb

A board level position leading operations and head office functions through a period of rapid growth and change. Reporting directly to the CEO and Investment Board on all activities. • Delivered 5 complex M&A integration programs over a 3-year period across the business, growing turnover from £180 million to £520 million per annum and increasing employee headcount from c6,000 to 10,000. • Reviewed and Retained best in class IT systems, e.g. procurement, payroll and finance whilst the organisation also went through exponential growth, M&A activity along with the integrations of additional businesses.• Retained HR and Operational processes which delivered added value to clients and ensured 100% retention of acquired client contracts. • Completed a full review and consolidation of all talent at each acquisition, ensuring the business had the strength to deliver for the larger business across operations, IT, Marketing & Comms, HR, Legal and Compliance.• Reviewed and consolidated the office portfolio from 8 to 2 over the three-year period delivering savings in rent but more importantly this was key to the business integrations success.• Reviewed and consolidated the go to market brand strategies from 9 to 4 core brands, which doubled new sales achieved in a 12-month period from £11 million to £22 million. • Delivered average saving of 20% through the review of infrastructure teams’ productivity and delivery of M&A strategies.• Completed a strategic review of the key market opportunities and presented these for agreement at board level, this delivered organic business growth of 5% and brought clarification and a focus on key market brand marketing plans to support this.• Delivered a complete review of the company’s vision and values with the core pillars around, Inclusivity, Uplifting and Inquisitive behaviours to drive business growth and sustainability around people and client centricity.

Reading, Berkshire, Gb

London, Gb

Global Head of Facilities Management for Barclays worldwide portfolio

London, Gb

• Provided strong leadership and direction to the Facilities Management function, managing the corporate and retail property portfolio of c3,500 properties across 34 countries. • Consolidated the vendor base from 35 to 5 in the first 4 years and ultimately to 2 providers, delivering greater service consistency across the portfolio with local requirements retained.• Achieved savings of 35% over 6 years by implementing service reviews and renegotiating contracts, whilst also improving service. • Delivered the strategic review of over 22 service lines delivering improved standards with personal accountability for a budget and managed spend of c£350million. • Managed 12 vendor partners with spend of over £200m across the globe driving operational excellence and delivery against KPIs and SLA’s.• With the real estate, capital project and workplace teams defined the building service requirements for the business environment to meet the client requirements delivering building refurbishments at the time of agile working and office consolidation.• Ensured cost-effectiveness and efficiency when operating office environments through the review of specifications and performance, driving fit for purpose service levels with a focus on output-based specifications.• Delivered improvements to customer service levels by reviewing departments with high client contact levels and transferring the services to the corporate services function e.g. AV services – this delivered a seamless end to end client experience and a consolidation of systems for global meetings.• Implemented a full building management system review, which delivered an online platform for clients, chatbot service which resulted in a 30% reduction in ticket volumes.• Successfully developed and implemented a function wide client relationship model, which delivered clear ownership and improved client engagement to a partnership level resulting in a reduction in the re-trading of decisions made.

London, Gb

London, Gb

Philadelphia, Pennsylvania, Us

• Reviewed and implemented the strategic direction of the business, producing 3-year strategic plans for all business functions and presenting annually to the Board • Delivered business development through new sales by creating value propositions and tactical campaigns resulting in an improvement to new sales of 20%• Successfully increased customer retention by 4%, securing £12million in additional business through the implementation of a focused client relationship management programme.• Developed external communication plans which retained and expanded the UK market profile through increased new business and media coverage.• Increased enquiries bid wins and onsite revenue by redesigning UK corporate literature and developing retail programs and brands resulting in a 19% increase in turnover.• Developed a Corporate Social Responsibility policy for the group to ensure all governance requirements were met.

New York, New York, Us

• Provided strategic management to onsite and offshore key clients, with a turnover of £55million and decentralized client services to deliver saving and gain regional funding.• Researched VAT savings potential of 10% for offshore clients and also delivered further client savings of 10-30% by restructuring and refinancing 4 onsite teams whilst maintaining service levels.• Managed all aspects of group marketing activity, ensuring that activity was developed to increase net new business by 20%• Delivered an improvement in client retention to 98% by developing and implementing B2B marketing research and in-depth group marketing activity plans • Coordinated and delivered a 12-month business plan and a five year investment plan by liaising extensively with bankers, investors and colleagues.• Facilitated senior management team building initiatives which led to a team charter and reduced staff turnover from 30% to below 10%• Reviewed all client payment cycles resulting in a reduction of debtor days by 25%

Gb

• Achieved rapid internal promotion from Assistant Operations Director to Head of Marketing, by demonstrating strategic vision and a thorough understanding of operations and marketing • Supported the Managing Director in managing resources and assisting departmental heads in the smooth and efficient operations of their areas.• Consistently met targets by identifying opportunities, improving brand awareness and controlling a budget of £1.2million • Lead a team responsible for driving marketing through web activity, international media, public relations, promotional activity and product development • Developed partner marketing which increased revenue by 3% and reduced spend by 50% • Created a successful direct marketing campaign, redesigned websites to increase bookings and enquiries and produced an annual activity plan for all business streams to increase guest spend • Reviewed, designed and implemented the first annual hour’s contracts in the industry, producing a financial benefit report against international competitors and implemented a staff recognition system for al staff.

Bsc, Hospitality Administration

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

Hnd, Hospitality Administration/Management

Education record