Terry Ware Email & Phone Number

Elkins, Wv, Us

United States

▶️ SnapshotRecruited as a key contributor to revitalize a 3PL site in Virginia and overhaul processes at locations in Texas,California, and Canada for iRobot, driving $33M in revenue for the publicly traded logistics leader GXO (NYSE:GXO). Trusted by senior management to troubleshoot underperforming sites for clients like Clorox and Conair,optimizing operations Lead onsite teamsand travel ~80%, reporting directly to the Senior Director of Supply Chain Operations.▶️ Value Contributions✔ Key contributor in Transforming Culture and Reduced Turnover—Infused a culture of coaching and accountability at the Virginiasite by introducing new processes and conducting targeted management and associate training. Reduced turnover and elevated KPIs and customer satisfaction to meet company standards within 3-4 months.✔ Led Operational Audits and Standardization—Spearheaded a bill of lading (BOL) audit at the Virginia location to uncover root causes of underperformance. Revamped BOL and outbound SOPs, achieving 100% KPI compliance within 2 months. This initiative improved team retention, expanded digital capabilities for document retrieval, and streamlined operations for GXO and iRobot.✔ Streamlined Reverse Logistics Operations—Directed the transition, optimization, and transparency of reverselogistics processes across all GXO iRobot sites, reducing backlogs from 4 weeks to 24-hour KPI compliance.✔ Leadership in Training and Development—Trained, motivated, and mentored team members and siteleadership to prioritize safety, production efficiency, and stress reduction, resulting in improved performance andmorale.✔ Driving Continuous Improvement—Consistently monitored analytics to refine and implement new processes. Led outbound operations transformation during peak seasons, enhancing shipment efficiency and accuracy through process enhancements.

Elkins, West Virginia, United States

▶️ SnapshotBuilt facility with 89 climate-controlled storage units from the ground up and oversee management of operationsincluding P&L, business development, marketing, advertising, and security. Negotiate contracts and renewals;schedule labor; manage inventory; ensure maintenance of facility and heating/cooling geothermal systems.

Elkins, Buckhannon And Fairmont West Virginia, United States

▶️ SnapshotOversaw daily operations, supply chain management, logistics, and full P&L accountability across three locations,including three repair service centers (Elkins, Buckhannon, Fairmont) generating over $16M in annual revenue.Led, trained, and mentored a team of five managers responsible for supervising 60 hourly associates, fosteringtheir development and driving consistent performance.▶️ Value Contributions✔ Consistently received “Five Star Award” and “Premier Store Award” for exceptional performance in revenuegrowth, value added services, voice of the customer and EBITDA.➯ Ranked #2 in nation for revenue and in top 5 for profitability.➯ Ranked #1 in nation for parts revenue.➯ Maintained profitability throughout all economic cycles and challenges.✔ Appointed as one of 15 owner operators nationally to serve on Executive Advisory Leadership Council,representing ~100 stores. Held positions as Vice Chairman and Chairman of Council. Travelled quarterly to meetwith Sears senior leadership.✔ Selected by Sears President and COO as one of 3 owners in nation to serve on CEO Advisory Panel and one of3 to advise owners of newly acquired stores.✔ Played key role in development, testing, and rollout of “Go Local Program” aimed at improving profitability, lead times, disposal reduction, and customer experience by using local 3 rd party service technicians.✔ Conducted weekly staff training focusing on safety, process improvements, and customer service.

▶️ SnapshotHeld prior positions as New Store Opening and Conversion Supervisor, Assistant Store Manager▶️ Value Contributions✔ #1 Manager in District✔ Increased sales 30%✔ Opened and converted 12 stores in Southeast US and Puerto Rico.