Answering inbound calls from customers regarding their accountsInsuring customer receive the best service through timely and accurate administrationWorking with financial officers in their efforts to secure the collateral on accounts that are in defaultMake sure that the communication is clear between the field agent and the financial institutes on the ongoing efforts with the assignmentsAssist the field reps in obtaining current addresses and employment information if available Make contact with their customers and assist in persuading them to bring the accounts current or turning in the collateral over

First contact for all call-in customers that have questions and concernsProvided prompt problem resolution within customer accounts, primarily by working over the phone with customers and keying information into the AS/400 database systemEntered orders, tracked orders and quoted prices in AS/400Worked with our sales, service, and administrative departments to ensure the highest level of satisfaction to our customersMade independent decisions to assist customers, while working very closely with the Management Team and Service Sales Representatives & Route Drivers to ensure high levels of customer satisfaction at all times

Worked with R&D Engineers to develop detailed processes for manufacturing components for life saving devicesResponsible for training the trainers in the manufacturing areaThe processes that were developed had to be followed as they were written; any deviation would and could jeopardize the product. The training included how the parts were assembled, handled tested and cleaned.

Provided information regarding Insurance packages to fit our clients' needs and to assure they were going to have adequate amounts of coverage for their propertyAssisted in helping our customers with financial needs with auto loans or home mortgagesResponsible for opening and closing the office along with regular administrative duties, and assisting other agents with their customers.

Researched and accounting for all auto loans and leases, as well as develop the contracts and funding documentationPrepared and processed all sold vehicles in regards to title and all trades involvedResponsible for keeping track of existing inventory and incoming inventoryCalculated the commission for the sales associates on all auto salesDeveloped and implemented reports based on month end statistics including reconciling GL, SG and COS accounts.

Responsibilities included handling incoming shipments that potentially would be to be distributed to a number of different locations, including bulk mail centersInform the destination site when the shipments would arrive and the exact quantityAssisted the sales department in acquiring new customer; assuring the prospective customers that we would save them time and moneyWeekly reports were generated and sent to all the customers and the corporate officeForecasted and informed each facility the number of load and quantities they would be receiving to insure that they were prepared to do their job in a timely manner