Dealing with customers who may be private individuals or trade customers.Providing advice on the range available and the technical aspects relevant to the customer’s project.Assisting customers with calculating quantities, prices etc.Advising on ancillary products appropriate to the project.Securing sales, influencing customers toward more profitable lines and selling ancillary products.Developing trade contacts including tile fixers, builders, kitchen and bathroom showrooms for mutual cross referral etc.Use of the company’s computer systems for recording orders and deliveries and managing cash and credit card transactions.Keep appropriate accounting and marketing records according to the company’s procedures.After sales follow up marketing.Maintaining the physical environment – cleaning, upgrading displays, tidying the storage area, assisting with deliveries etc.Preparing basic display materials.

24 October 2012 -21 November 2012 Deputy/Sales Manager – Harlow Destination Store.Manage over 30 members of staff and supervise the shop floor to ensure adequate staffing and all customers approached. Delivery of the customer journey to ensure that each & every customer has an enjoyable and memorable shopping experience.Review P&L and suggest recommendations for improvement. Manage the delivery of KPI targets, to ensure operational excellenceUnderstanding of local competition to identify threats and maximize opportunities, taking action as appropriate.Ensure merchandising standards are achieved & shop floor standards are maintained to the highest levelResponsible for developing & coaching management colleagues to encourage them to fulfill their potential.Management of people issues and store culture to create a positive working environment, implementing change where necessary.Cash control/banking/stock control/Auditing.Responsible for devising and executing the strategic business plan for the store with particular emphasis on performance and customer service.COMET GROUP PLC (various stores) - September 2005-October 201217 October 2011 - 23 October 2012 Deputy/Sales Manager – Chelmsford Core Store.November 2010-16 October 2011 Deputy/Sales Manager - Harlow Destination Store.September 2008 -November 2010 Deputy/Sales Manager – Tottenham Hale Major Destination Store.September 2005 - September 2008 Deputy/Sales Manager – Hatfield Core Store. COMET GROUP PLC - 1990-2005 Various roles within the company in various locations to expand my experience within the company.