As the Operations Manager of this busy staffing agency, I’m responsible for accounts payable/accounts receivable; monitoring and reconciling bank and credit card accounts; payroll and commissions; tax prep for accountant; onboarding new employees; background checks; administering benefits program (insurance, 401(k), PTO); maintaining compliance with clients’ vendor management programs; monitoring and updating the company’s compliance to maintain certifications; ongoing effort to purge/update/reorganize company files; prepare vendor and client contracts; maintain/update procedural manuals; building services (maintenance and repairs); social media posts. Notary public.

As the assistant to the president of this small-in-size but large-in-volume boutique advertising agency, I handled all aspects of office management: accounts payable/accounts receivable; payroll and HR; monitored/reconciled bank and credit card accounts; tax prep for accountant; sales tax reporting; travel arrangements; submitted monthly compliance reports for public sector clients; proofreading; posted job listings, reviewed resumes, and conducted initial interviews. I also served as gatekeeper and gateway, ensuring that the company president and colleagues were available as appropriate. In addition, I reviewed client and vendor contracts; searched for new procurement opportunities; and researched new service providers to ensure best services at most beneficial cost. I assisted the Client Account teams, researching opportunities in clients’ communities; researching and purchasing promotional items and media buys; tracked agency spends against client jobs. I also assisted the creative team in production/assembly of custom items for clients.

I performed a number of duties for this charming boutique winery. I originated the position of Events Manager, booking and managing on-site events (weddings, taste-and-tour groups, other meetings and parties) and providing support for off-site events (festivals, conducting private tastings, farmers’ markets). I also managed the website, social media, and monthly email newsletters, as well as print and other media advertising. In addition, I was the staff photographer, gift basket-maker, kept the daily sales and wine inventory records, and I even got to help occasionally in the bottling process! I also spent a significant amount of time supporting the tasting bar staff, entertaining guests, educating them about our wines and winery, and selling a lot of wine!

Initially hired to replace the retiring part-time bookkeeper, my innate interest in learning all aspects of the business led to an increase in responsibilities. In addition to managing all aspects of the company’s bookkeeping (accounts payable/receivable, billing, payroll, preparing reports for accountant, etc.), I was soon heavily involved in sales, estimating, and ordering; managing the installation schedule; creating sales and the accompanying advertising; setting up trade shows; conducting in-home consultations with clients, and more.

As billing clerk, my duties included finalizing all vehicle sales and contract packages with various lenders; updating vehicle inventory regarding sales, receiving new vehicles and trade-ins, and ensuring that all vehicle records were up-to-date regarding added-on costs; reconciliation of several accounting schedules; providing backup support for the accounts payable/receivable and sales secretary positions (both of which I formerly held).