Terry W. Email & Phone Number

Led IT, supply chain, materials management and warehouse departments, overseeing 36 direct reports, 5 locations and a budget of over $10M. Directed the execution of IT project initiatives and developed enterprise disaster recovery and business continuity plans, ensuring robust backup systems to mitigate outages. Collaborated with department leaders to align IT strategy with organizational goals, enhancing support capacity across the business. Managed resources and budgets for 23+ programs, providing project leadership and cost control. Trained new IT personnel and served as IT security, compliance, and HIPAA officer, enforcing cybersecurity policies and device usage regulations. Spearheaded technology advancements to optimize business processes and customer experiences through efficient IT support.

Managed IT operations for a 406-bed hospital, leading a robust team of 17 direct reports, providing service to over 3000 staff members at 26 locations and administering a $5.5M budget for technology initiatives. Directed information technology operations and multiple teams, overseeing network architecture, database management, software development, and project management disciplines. Provided critical project leadership, resource management, and budget oversight. Cultivated cross-functional partnerships to achieve enterprise-wide program goals, streamline processes, and realize cost savings.

Oversaw IT support for 132 site locations, ensuring optimal performance and troubleshooting for software, hardware, and network issues for over 1.5K employees. Managed and developed a team of seven field technicians, enhancing their skills in system implementations for improved end-user experience. Drafted and updated IT inventory policies and procedures, enhancing asset management and recovering $500K in unaccounted IT assets. Conducted regular internal audits, securing, and encrypting 1.1K computers to mitigate data breach risks.

Additional ExperienceGeek Squad Agent, Bestbuy In-Home PC Technician, Data DoctorsLead In-Store PC Support Specialist, Circuit City

Master Of Science - Ms, Information Systems, 3.92

Activities and Societies: Graduated with distinction and Honors list.

Master Of Business Administration - Mba, Business Administration, 3.64

Activities and Societies: Dean's list.