• Built the Services organization from 5 people to over 20; All aspects of hiring, people management, team management, practice management.• Led Services team through 400% growth of annual revenue over 3 years.• Oversaw on average 20-30 customer projects and implementations per year• Increased billable utilization by 10%+ through improved project delivery processes and controls.• Facilitated additional revenue opportunities via health-check programs, training classes, and travel policies.• Team building, mentoring, designing and implementation of organizational best-practices. Guiding of project and implementation methodologies that changed as the customer base and the product offering changed.• Working across teams internally (Sales, Support, Product Development) at the leadership level to collaborate, improve, and drive customer satisfaction and company goals. • Develop, grow, and maintain customer relationships through account and relationship management.• Collaborate and support Sales team throughout the sales cycle; identify “good fit” opportunities; discussions with prospects on business needs and ROI goals to more accurately scope implementations, determine options for customers, develop SOWs.

Company and Title change as a result of the JDA/RedPrairie merger.• Managing a team of 8-10 Solution and Technical Architects. Conducting performance reviews, One-on-Ones, annual goal setting, career development, and training plans for associates.• Helped manage and oversee the merging of two teams (RP & JDA) into one. Achieved a 16% year-over-year increase in billable utilization for our department. • Participating in Department resourcing and staffing decisions• Working with the SOW Desk and Sales teams on creation and execution of SOWs, Work-plan estimates, scope, and deliverables.• Working with customers and Sales persons on conference calls, meetings, onsite customer visits to help negotiate new deals.• Continued consulting and implementation work (~33%) with customers on implementing new TMS functionality, modifications, health checks, upgrade assessments, etc.

• Promotion, which added additional responsibilities to my existing “Project Leader” role (see below).• Manager for between 6 and 9 direct reports consisting of Project Leaders, Software Engineers, Operational Consultants, and Offshore Developers. Oversee their work on assigned projects. Provide mentoring and career-path goals. Work with resource schedulers and Project Managers to assign and manage resource availability with demand requests. Conduct regular performance reviews. Interviewing and hiring of new resources.• Work with other Group Leaders and Services Director on overall department planning, long-term and short-term strategies for improving margins, customer satisfaction, project success, resource utilization and alignment, employee morale, etc.

In the Senior Project Leader role I conduct both the project management and technical aspects of customer implementations and am responsible for one or both of these areas, depending on the needs of the customer and project. I am the primary point of contact and liaison between internal personnel and the customer for implementation and technical activities. I act as a trusted advisor for the customer on their projects, and assist in driving customer ROI results through designed use and implementation of software, as well as analyzing and modifying business processes. Primary Technical Lead for the following projects from assessment through implementation;• Food Lion • Johns Manville• Advance Auto Parts• Interline Brands• CertainTeed• Monsanto• Godiva• Cracker BarrelProject Management-related and Engineering Leader responsibilities include:• Managing to planned estimates of hours and costs.• Providing ongoing project planning, assist in business development.• Providing expertise for Sales calls and meetings to prospective customers• Provide long-term guidance for support and upgrades.• Coordinate regular internal and external project review meetings.• Guiding customers in risk management and mitigation for specific tasks, enhancements, or an entire implementation plan.• Act as primary contact for day-to-day management of the implementation or upgrade.• Manage 9 direct reports consisting of Master Software Engineers, Senior Software Engineers, Software Engineers, Operational Consultants, and Offshore Developers

Team Lead for Transportation Management support group. Also worked on support Warehouse Management product.