Terry Zeng Email and Phone Number

Responsibilities:- Responsible for the requirement investigation and analysis as well as system design for newly Smart City projects including Beijing Smart Olympic Park Project and Chaoyang Smart Property Management Project.- Drafted and prepared Smart City Project top level design proposal and project working plan.- Perform business negociation with government department and business partners about the solution realization.- Lead the whole project team to perform project… Show more Responsibilities:- Responsible for the requirement investigation and analysis as well as system design for newly Smart City projects including Beijing Smart Olympic Park Project and Chaoyang Smart Property Management Project.- Drafted and prepared Smart City Project top level design proposal and project working plan.- Perform business negociation with government department and business partners about the solution realization.- Lead the whole project team to perform project implementation, drive working process, control project budget and strictly according to the project schedule in contract.- Drive after-sale service delivery with high quanlity and prepare project related documents for knowledge sharing. Show less

Responsibilities:- As the shareholder of this newly founded company, at the very beginning of foundation, perform as sales, administration and operation as these support functions. 2 cooperation contracts with parking management companies were signed after my business negociation and exploration.- After all the core team members have been in position, as the head of customer project operations, I was responsible for the management of all the customer park projects, including business… Show more Responsibilities:- As the shareholder of this newly founded company, at the very beginning of foundation, perform as sales, administration and operation as these support functions. 2 cooperation contracts with parking management companies were signed after my business negociation and exploration.- After all the core team members have been in position, as the head of customer project operations, I was responsible for the management of all the customer park projects, including business negotiation with the customer about the product requirement, settle with the project scheme and time schedule, discuss with R&D about the detailed customer requirement and confirm the development period. And also organize Customer Project Operation team to do hardware component purchase, purchase channel management, hardware assembling, software configuration and testing. Then install the hardware into customer site and do local configuration.- Perform customer training, technical support and customer operations. 67 parks have been settled down in Beijing with How Parking self-developed hardware and software products.- Be responsible for the competence development and daily work assignment for the whole Customer Project Operation team. Lead the team to do mathematical modeling for the operation date of customer parks and extract valuable ideas to establish automatic monitoring system. Summarize customer technical problems and feedback to R&D to do optimization and also resolve bugs reported by the customer.- Establish rule of every 2 weeks periodically customer visit, collect customer feedback and keep on track about bug resolution progress.- Summarize weekly customer project operation report for the whole company for the reference of the decision making of CEO and other department heads.Achievement:- As the head of Customer Project Operations Team, our team was awarded as the 2015 Best Team in the whole company. Show less

Responsibilities:- Responsible for new engineer recruitment, competence buildup, assignment allocation, technical knowledge sharing, working instruction preparation.- Perform planning and approaches to lead the whole team to reach the yearly targets/KPI set by the director. Finacial control for productivity and cost saving.- Accountable for SLA, KPI and customer satifaction survey architecture setup for the remote delivery for system integration, software upgrade, managed service… Show more Responsibilities:- Responsible for new engineer recruitment, competence buildup, assignment allocation, technical knowledge sharing, working instruction preparation.- Perform planning and approaches to lead the whole team to reach the yearly targets/KPI set by the director. Finacial control for productivity and cost saving.- Accountable for SLA, KPI and customer satifaction survey architecture setup for the remote delivery for system integration, software upgrade, managed service with our customers.- Drive automatical tool development and efficient working procedures to improve service delivery effciency. - Accountble for team members’ individual performance management. Help members to do planning for their personal technical development, soft-skill buildup and long term development. Evaluation of team members’ individual performance annually and implement adjustment of C&B.- As the single point of contact to Ericsson North East Asia and South East Asia, explore and maintain very good business relationship with Ericsson 1st service delivery department. Support Sales Manager to do tender costing. Collaborate with Project Managers to do project planning, resource organization and risk analysis. Guaranteed the most suitable resources for service fulfillment with highest service quality and lowest delivery cost to maximize Ericsson margin and revenue.- As the competence driver for IMS in the whole MSS domain, organize technical trainings and seek on job training opportunities to build up the technical competence for team members.Achievement:- Awarded as the member of Ericsson Global Young Consult Committee to discuss with CEO of Ericsson on the company future development direction topic.- Personal Leadership Index >90% in annual Dialog Survey in Ericsson from 2013 to 2015.- Team competence readiness for global delivery with excellent service feedback (4.9/5) and financial result of cost center is very much profitable with more than 2000K CNY in each year. Show less

Responsibilities:- As the line manager of a team with 50 engineers, responsible for new engineer recruitment, competence buildup, assignment allocation, technical knowledge sharing, working instruction preparation.- Perform planning and approaches to lead the whole team to reach the yearly targets/KPI set by the director.- Responsible for team members’ individual performance management. Support team members to do planning for their personal technical development, soft-skill buildup… Show more Responsibilities:- As the line manager of a team with 50 engineers, responsible for new engineer recruitment, competence buildup, assignment allocation, technical knowledge sharing, working instruction preparation.- Perform planning and approaches to lead the whole team to reach the yearly targets/KPI set by the director.- Responsible for team members’ individual performance management. Support team members to do planning for their personal technical development, soft-skill buildup and long term development.- As the single point of contact to Ericsson North East Asia and South East Asia and Mediterranean, explore and maintain very good business relationship with Ericsson 1st service delivery organization. Support Sales Manager to do tender costing. Collaborate with Customer Project Managers to do project planning, resource organization and risk analysis. Guaranteed the most suitable resources for service fulfillment with highest service quality and lowest delivery cost to maximize Ericsson margin. Achievement:- Key leader and meritorious statesman in setting up and builup Dalian new site for Ericsson GSC China.- Personal Leadership Index >90% in annual Dialog Survey in Ericsson from 2011 to 2013.- Team competence readiness for global delivery with excellent service feedback (4.8/5) and financial result of cost center is very much profitable with more than 1000K CNY in each year. Show less

Responsibilities:- Global service delivery in Mobile Soft Switching (MSS) area as an experienced engineer.- Provide telecommunication service delivery by traveling all over China and also globally in Singapore, Indonesia, Finland, Austra, Sweden, Spain, etc.- Perform software installation, configuration, integration for MSS network elements and also support the operator customers to solve outstanding techniacal issues.- Support Sales Manager to perform technical solution… Show more Responsibilities:- Global service delivery in Mobile Soft Switching (MSS) area as an experienced engineer.- Provide telecommunication service delivery by traveling all over China and also globally in Singapore, Indonesia, Finland, Austra, Sweden, Spain, etc.- Perform software installation, configuration, integration for MSS network elements and also support the operator customers to solve outstanding techniacal issues.- Support Sales Manager to perform technical solution investigation, tender costing and customer proposal meetings.Achievement:- Provide high quality service to the customers and received excellent feedback.- Obtained 2009 Ericsson China 3G Network Deployment Excellent Contribution Award.- Obtained 2011 Ericsson GSC China Top Project Team as team member.- Excellent performance rating in Individual Performance Management from 2008 to 2011 as Role Model. Show less