Terry Andersen Email & Phone Number

Melville, New York, Us

Expanded leadership of inside sales activities including project management, quoting, phone queue, order entry, planning, and logistics for team located throughout United States. • Restructured group into territory teams to integrate previously acquired business to efficiently service shared customers.• Leadership roles in multiple software implementation projects including new ERP system, order entry optical scanning, and extending quoting tools to Sales Reps to provide 24x7 availability. • Created process to coordinate cross-functional teams to support project delivery and sales revenue growth at large, strategic customers. • Started Fastlane program to drive quick shipments and sales growth on qualifying orders.• Developed “Velocity” scheduling process to improve order cycle time resulting in quicker deliveries and an on-time delivery improvement from 80% to 98%. • Created quote response time measurement and systematically reduce responsive time from over 1 business day to less than 2 hours with a median response of 30 minutes.• Introduced multiple KPI measurements to help drive service improvements and efficiency.• Supported 40% sales growth with no headcount increase through efficiency gains.

Melville, New York, Us

Managed 17 employees at two locations in a dynamic Made-to-Order network solutions including pre-terminated fiber optic and copper cabling manufacturer. Accomplishments include:> Restructuring team to align with Sales to increase "one company" feel and customer satisfaction.> Established Key Performance indicators to drive improvement in response times.> Rewrote ISO procedures to improve efficiency and inter-department process cohesiveness. > Developed and implemented new processes to overcome scheduling expediting and raw material forecasting issues.> Won award for leadership role in setting vision and implementing quoting configurator.

Roselle, Illinois, Us

Managed 18 employees with responsibility to grow sales, provide sales engineering expertise, set pricing strategy, quote job opportunities, deliver customer service, structure customer order bill-of-materials and set scheduling priorities. • Grew sales revenue from $24 million to $45 million in 5 years. • Decreased order entry/bill-of-material structuring time down to 4.2 days average from 1.5 weeks for these highly engineered and customized products.• Reduced cost sales errors by 62% last year and will subtract 10% more this year.

Roselle, Illinois, Us

Project management of successful business software implementation including specific responsibility for developing custom order engineering software (configurator). • Redesigned the order entry and engineering approach to reduce processing lead time from 4 weeks to 1.5 weeks.• Analyzed business results and trends while creating multiple custom reports to establish key performance metrics.

Responsible for all aspects of customer satisfaction while managing 6 employees for $50 million metal processor.* Implemented disciplined control and documentation for schedule changes resulting in on-time delivery increase from 92% to 97.9% and an 80% reduction in schedule breaks. * Decreased order pricing errors by 75% by implementing new procedures, cross-checks, and training.* Created company’s first customer service representative training program to decrease the new employee learning curve. * Proactively reengineered and reorganized customer service and planning departments to increase focus on the customers resulting in a decrease in customer complaints.

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Pricing Development Manager, 2005 – 2005Managed financial analysis and development of all pricing programs and quotes for 2nd largest domestic coil coater.* Conceived creative analysis approach and innovative programs that led to profitably obtaining multiple new programs at previously uncompetitive accounts with a potential value of over $2 million.* Created blueprint design for instantaneous quoting system that could add $5 million in sales.Account Manager, 2003 – 2005Sold metal processing services to target accounts in a four state territory.* Grew profits by successfully implemented unpopular price increases, controls and policies with customers while growing territory sales over 30% in fiscal 2004.* Initiated development of company strategic plan approach and wrote business plan for largest target market to help company successfully fight off increased competitive attacks.

Managed of entire product life cycle and delivery of enterprise software products. Manage marketing campaign including website, telemarketing, sales channel development, sales collateral, webinars, demonstrations, presentations, training, white papers, and trade shows.* Developed Business Case, presented to board-of-directors/upper management, and persuaded company to fund product $600,000 development project. * Orchestrated product development and testing process using a step/gate project management methodology that delivered the project on-time and in budget.* Negotiated agreement to sell product under MAPICS brand to increase sales potential.

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Led cross-functional market development teams to develop strategic plans that grew sales 15% at Fortune 200 industrial chemicals and coatings manufacturer.* Managed development and launch of multiple new product offerings to target markets.* Initiated quality problem solving process and facilitated cost functional teams that rescued $3.2 million in potential lost business at key strategic customers.* Facilitated cross-functional quality improvement team that eliminated $250,000 in raw material losses.

Responsible for all aspects of marketing communications and strategic planning.* Facilitated, wrote, and led implementation of strategic plans that increased sales by 28%.* Directed development and marketing of new products to that increased sales by 7%.* Project Manager for successful $2 million ERP software implementation.* Developed company’s first website.Other Positions Held:*Marketing Analyst*Customer Service Manager*District Manager*Customer Service Representative

Mba, Marketing

Education record