Terry A. Email & Phone Number

Tempe, Az, Us

Armonk, New York, Ny, Us

Cupertino, California, Us

London, United Kingdom , Gb

Responded to special requests for auto insurance processing involving effective dates, coverages, vehicle information, and state specific conditions. Created test plans and system documentation, and conducted unit, system, regression, and integration testing. Performed problem analysis and resolution.

Houston, Texas, Us

Provided 24/7 on-call support for multiple systems. Conducted successful problem resolution across functional areas and vendors. Designed efficient, straight forward solutions to complex problems. Trained peers and customers in system functionality. Supported user by addressing concerns, answering inquiries, and providing suggestions regarding system issues and solutions. Analyzed and documented system impact due to mergers and acquisitions. Coordinated multiple vendor initiated system changes. Performed unit, system, regression, integration, and user acceptance testing.AccomplishmentsStreamlined processing providing 50% runtime reduction, penalty elimination, customer cost savings, and improved customer relations.Increased reuse by replacing 45% of unique system components with generalized common components.Improved system maintainability through code refactoring resulting in smaller, more readable code base.Reduced system outages from 1 per month to less than 1 per year.Initiated projects to reduce storage costs in a z/OS environment.

Performed analysis, development and maintenance of an interactive health insurance claim payment system using PL/I, JCL, and IMS. Organized software usability testing and interface design research. Implemented changes to remediate Year 2000 issues. Thrived in fast-paced regulatory environment.AccomplishmentsDeveloped processing to store inactive health insurance claims online outside the main system. Users easily retrieved inactive claims and system performance improved.Executed changes for processing Explanation of Benefit forms. Manual handling of forms and checks decreased, along with expenses for preprinted checks and forms. Researched and implemented changes to use 31-bit addressable fetchables. System resources were used more efficiently. Established report processing allowing users to track and dispute excessive charges.Created, tested, and implemented mixed platform application solution to scan and archive documents to CD allowing online retrieval and viewing in a Windows NT environment, with DB/2 in an OS/390 environment.