Terry Bate Email & Phone Number

Littleton, Colorado, United States

Honored to support our 3 primary areas of ministry, IMPACT/Navigation where lives are transformed, the Connection Center where we match the needs of our clients with available resources and Renewed Treasures, our award winning upscale resale store.Having more fun than I deserve & leading an amazing team of staff & volunteers!By the grace of God, and in.

Littleton, CO

Love INC offers a holistic approach to caring for people in all areas of life: spiritual, mental, emotional, relational, material, and physical. In partnership with numerous community groups, our goal is to serve our community with love and change lives in the process.As Director of Relational Ministry I am responsible for building and managing a program.

Greater Denver Area

Greater Denver Area

Elevation Connect delivers a very different contact center experience - uncommon, unlimited, and unsurpassed. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for your customers. Our exceptional team members are inspired by our commitment to helping.

Greater Denver Area

ServiceSource(NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSourcesolutions help companies drive customer adoption, expansion and renewal. Only.

Greater Denver Area

Recruited to build the first 100% virtual operating model:- Crafted the vision and implementation plan for the virtual delivery model - Developed full presentation deck, RFP content and virtual demo of the Home Agent solution- Presented the Home Agent solution to executives and decision makers at numerous prospective clients - Re-engineered every aspect of.

Greater Denver Area

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 7,000 professionals in the U.S. and Canada, Alpine Access is a past recipient of best contactcenter and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access.

ESM is a virtual admissions department that works with colleges and universities nationwide to drive student enrollment and retention. Using call center technology, ESM partners with admissions and marketing executives to develop strategies to reach more students that have inquired and move them through the enrollment process more quickly and efficiently..

• Built and managed Contact Center Operations for one of the largest REIT's (Real Estate Investment Trusts) in the USA.
• Hired to define the contact center strategy, build a high performing team and implement the processes and systems needed, to reinvent the apartment pre-leasing process.
• Established and executed strategy to centralize inbound leasing, outbound follow up and email inquiries
• Established centralized online leasing, trouble ticketing, crises management and web sales teams
• Performed vendor selection and implementation of hosted services including call routing and management
• Performed site selection, negotiated lease and managed the build out of the AIMCO Contact Center

• Responsible for over $10M in annual customer revenue, at the P & L level
• Managed entire scope of call center operations, including oversight of 800 home-based agents, located in several states and a remote management team of 35 Managers and Coaches (6 Direct Reports).
• Responsible for implementing and managing up to 5 concurrent client relationships including Shop at Home cable network, Focus on the Family, Vermont Teddy Bear, Park University, Pizza Hut and the IRS.
• Responsible for successfully growing the largest account in the history of the company (average weekly volume grew from 2,000 calls per week to over 100,000 in less than 6 months).
• Delivered higher performance on every client engagement, when measured against competing outsource providers.(10-20% improvement in the areas of Revenue per call/Average order value, Talk Time and QA scores)

Ba, English Literature And Communications

"A" Levels, English, Geography, French