Terry Bate

Terry Bate Email and Phone Number

It’s all about the legacy that we leave. @ LOVE INC OF LITTLETON
littleton, colorado, united states
Terry Bate's Location
Littleton, Colorado, United States, United States
Terry Bate's Contact Details
About Terry Bate

Experienced Client Services & Operations Leader with a passion and a proven track record for building high performing teams and nurturing long term partnerships with clients.

Terry Bate's Current Company Details
LOVE INC OF LITTLETON

Love Inc Of Littleton

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It’s all about the legacy that we leave.
littleton, colorado, united states
Website:
loveinclittleton.org
Employees:
3
Terry Bate Work Experience Details
  • Love Inc Of Littleton
    Director Of Ministry Operations
    Love Inc Of Littleton Dec 2023 - Present
    Littleton, Colorado, United States
    Honored to support our 3 primary areas of ministry, IMPACT/Navigation where lives are transformed, the Connection Center where we match the needs of our clients with available resources and Renewed Treasures, our award winning upscale resale store.Having more fun than I deserve & leading an amazing team of staff & volunteers!By the grace of God, and in partnership with our 40+ Church partners, we are making a significant difference in our community!
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  • Love Inc Of Littleton
    Director Of Relational Ministry
    Love Inc Of Littleton Aug 2019 - Dec 2023
    Littleton, Co
    Love INC offers a holistic approach to caring for people in all areas of life: spiritual, mental, emotional, relational, material, and physical. In partnership with numerous community groups, our goal is to serve our community with love and change lives in the process.As Director of Relational Ministry I am responsible for building and managing a program that enables our clients to transform their lives! We offer a series of life changing courses, coupled with dynamic life coaching & a vibrant community that enables our Participants to connect with their dreams & then develop the action steps to realize them!♦ Established numerous community partnerships♦ Increased enrollments every Trimester♦ Lead the transition to a virtual campus & increased enrollment in the process
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  • Elevation Connect
    Shareholder
    Elevation Connect Jul 2019 - Present
    Greater Denver Area
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  • Elevation Connect
    Founder & Chief Client Officer
    Elevation Connect Apr 2017 - Jul 2019
    Greater Denver Area
    Elevation Connect delivers a very different contact center experience - uncommon, unlimited, and unsurpassed. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for your customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. ♦ Managed all client partnerships at the Executive level, for start-up, boutique BPO♦ Built Client Services from the ground up♦ Successfully negotiated all new contracts, including numerous multi-year renewals.♦ Verticals served include Higher Education, Telecom, Hospitality, eCommerce, High Tech & CPG.♦ Grew revenues 5X YOY
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  • Servicesource
    Senior Director, Customer Success
    Servicesource Sep 2015 - Apr 2017
    Greater Denver Area
    ServiceSource(NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSourcesolutions help companies drive customer adoption, expansion and renewal. Only ServiceSourcebrings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built Revenue Lifecycle Management technology platform. For more information, go to www.servicesource.com. Specialties - Recurring revenue management, predictive analytics, customer success Website- http://www.servicesource.com
  • Teleperformance
    Vice President And General Manager
    Teleperformance Jul 2014 - Sep 2015
    Greater Denver Area
    Recruited to build the first 100% virtual operating model:- Crafted the vision and implementation plan for the virtual delivery model - Developed full presentation deck, RFP content and virtual demo of the Home Agent solution- Presented the Home Agent solution to executives and decision makers at numerous prospective clients - Re-engineered every aspect of the legacy “Hub & Spoke” operation - Partnered with key operational teams to refine process & procedures to work effectively in a virtual world - Provided regular executive level updates - On boarded first seasonal client - Managed the implementation of first large scale tech client (Grew from 100 to over 600 FTE)- Grew the # of FTE's by over 300% in 15 months
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  • Sykes Enterprises - Alpine Access
    Vice President - Strategic Accounts
    Sykes Enterprises - Alpine Access Aug 2011 - Jun 2014
    Greater Denver Area
    Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 7,000 professionals in the U.S. and Canada, Alpine Access is a past recipient of best contactcenter and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access was acquired by Sykes Enterprises in August 2012.- Engineered a "turnaround" on a large client engagement that was previously delivering poor performance and was on notice of being terminated.- Within 6 months program performance was solidly in the "green", all KPI's were being met and client expanded the business partnership via growth and new business opportunities.- Delivered performance and financial results as measured by AGM, that had never been achieved in the 5 year history of the client engagement.- Networked effectively and formed strong partnerships at all levels of the Client hierarchy from Executive to Vendor Management. - Based on results delivered, asked by Alpine Access senior management to write "the playbook" on how the turnaround had been accomplished.- 2 additional lines of business launched during 2012 with significant incremental volumes, based on established record of performance and "delivering on the promise".
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  • Esm
    Vice President - Client Services
    Esm Nov 2008 - Aug 2011
    ESM is a virtual admissions department that works with colleges and universities nationwide to drive student enrollment and retention. Using call center technology, ESM partners with admissions and marketing executives to develop strategies to reach more students that have inquired and move them through the enrollment process more quickly and efficiently.- Hired initially to manage several of ESM's fastest growing clients. - Re-defined operating model to maximize efficiency and profitability. - Promoted to department head within 6 months. - Overall responsibility for all Client Service engagements - Established Client Services department to the point of full integration with Business Development, Program Implementation, and Operations.
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  • Aimco
    Vp - Contact Center Operations
    Aimco Apr 2004 - Nov 2008
    Built and managed Contact Center Operations for one of the largest REIT's (Real Estate Investment Trusts) in the USA. • Hired to define the contact center strategy, build a high performing team and implement the processes and systems needed, to reinvent the apartment pre-leasing process.• Established and executed strategy to centralize inbound leasing, outbound follow up and email inquiries• Established centralized online leasing, trouble ticketing, crises management and web sales teams• Performed vendor selection and implementation of hosted services including call routing and management• Performed site selection, negotiated lease and managed the build out of the AIMCO Contact Center• Implemented work at home agents• Key contributor to corporate increase in apartment occupancy from 87.1% to 95% in less than 9 months• Doubled sales conversion rate within 60 days of launch and reduced missed call % by over 30%
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  • Alpine Access
    Client Services Director
    Alpine Access Nov 2002 - Mar 2004
    • Responsible for over $10M in annual customer revenue, at the P & L level• Managed entire scope of call center operations, including oversight of 800 home-based agents, located in several states and a remote management team of 35 Managers and Coaches (6 Direct Reports).• Responsible for implementing and managing up to 5 concurrent client relationships including Shop at Home cable network, Focus on the Family, Vermont Teddy Bear, Park University, Pizza Hut and the IRS.• Responsible for successfully growing the largest account in the history of the company (average weekly volume grew from 2,000 calls per week to over 100,000 in less than 6 months). • Delivered higher performance on every client engagement, when measured against competing outsource providers.(10-20% improvement in the areas of Revenue per call/Average order value, Talk Time and QA scores)
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Terry Bate Skills

Vendor Management Crm Leadership Outsourcing Process Improvement Management Call Centers Strategy Customer Service Team Building Call Center Customer Experience Account Management Program Management Customer Satisfaction Performance Management Coaching Customer Retention Strategic Planning Business Development Operations Management Sales Management Workforce Management Start Ups Telecommunications Sales Team Leadership E Commerce Project Management Marketing Bpo Training Networking Budgets Negotiation Sales Process Management Consulting Employee Training Integration Financial Services Cost Benefit Executive Management Analysis Professional Communication Human Resources Selling Sourcing Executive Presentations Forecasting Business Planning

Terry Bate Education Details

  • Rhodes College - Memphis, Tn
    Rhodes College - Memphis, Tn
    English Literature And Communications
  • University College School - Highgate, London, England
    University College School - Highgate, London, England
    English, Geography, French

Frequently Asked Questions about Terry Bate

What company does Terry Bate work for?

Terry Bate works for Love Inc Of Littleton

What is Terry Bate's role at the current company?

Terry Bate's current role is It’s all about the legacy that we leave..

What is Terry Bate's email address?

Terry Bate's email address is tb****@****ect.com

What is Terry Bate's direct phone number?

Terry Bate's direct phone number is +172062*****

What schools did Terry Bate attend?

Terry Bate attended Rhodes College - Memphis, Tn, University College School - Highgate, London, England.

What skills is Terry Bate known for?

Terry Bate has skills like Vendor Management, Crm, Leadership, Outsourcing, Process Improvement, Management, Call Centers, Strategy, Customer Service, Team Building, Call Center, Customer Experience.

Who are Terry Bate's colleagues?

Terry Bate's colleagues are Kris Thulson.

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