Terry Castillo, Mba Email and Phone Number

Lead a team of nine trainers and instructional designers, fostering a collaborative and innovative environment that enhances productivity and reduces training costs.Collaborate with cross-functional teams to create compelling and strategic learning journeys, ensuring alignment with organizational goals and optimizing resource utilization.Cultivate and elevate team members' skills in facilitation, project management, executive presence, and learning design principles, driving efficiency and improving overall team performance.Serve as Project Sponsor for the creation and maintenance of training materials, ensuring high-quality, up-to-date resources that minimize redundancy and maximize training effectiveness.Analyze and report on training impact, demonstrating significant cost savings for business partners and highlighting the value of strategic learning initiatives.

Responsible for the organizational management of the public schools of the district.Direct the Superintendent regarding the management of the school district. Ensure budget accountability. Provide community leadership. Serve as an advocate to Osceola County students.

Responsible for designing and implementing training approaches to ensure alignment of roles, responsibilities, and resources to stated goals.Conduct needs analysis to determine effective strategies, systems, and tools to address training needs, skill gaps, and build talent capabilities.Design and develop organization-wide training strategy, solutions, and programs to meet the business objectives and developmental needs of employees at the leadership professional and functional level.Create developmental paths and learning activities to support the internal growth of high potential managers and key contributors.

Deliver training and instruction on product knowledge and customer service skills to engage and stimulate newly hired employees in a manner that promotes transfer of knowledge and application of skills. Promote learning and retention through effective use of questioning, presentation, and facilitation skills.Create a learning environment that fosters trust, learning, and performance. Conduct assessments of new and existing employees’ knowledge and skills and partners with leadership in the successful transition of new hires from training to nesting period. Ensure class objectives and learning curve performance metrics are being achieved. Support the onboarding process and assist in ensuring the successful completion of all required competencies. Encourage and facilitate success throughout the process.Trains tenured team members on new product/service knowledge updates and policy changes to achieve company objectives and goals.

Facilitated training modules on the Cerner Electronic Health/Electronic Medical Records for clients to ensure understanding of the products and its application. Tracked student progress via the Learning Management System portal. Served as technical support during the implementation go-live period to ensure an effective transition.Partnered with specialty subject matter experts and department managers to train Nurses, Transportation, and Custodial employees.

Repair Macintosh computers in a timely manner.Actively manage several technical support appointments. Accurately document customer cases in internal database.Maintain customer confidentiality.Stay up to date with Apple service policies and procedure.Deliver transformational experiences with every interaction.

Beginning as Technician, assisted customers by troubleshooting and repairing products. Utilized product knowledge and diagnostic skills to quickly resolve issues while enhancing knowledge and proficiency with the product(s). As a result of stellar performance, promoted to Certified Trainer. Continually shared product knowledge and mentoredteam members to success. Designed training assessments in order to track individual and team results. Monitored training outcomes and implemented improvements as needed.Due to skill and expertise, facilitated Train the Trainer seminars for team members and role modeled best-in-class training delivery. Served as Subject Matter Expert for policy adherence and Apple software programs.

Creatively, concisely and quickly edited news stories according to scripts by using Avid editing suite. Posted Webcast and Weathercast to WFTV.com and Orlando Sentinel.com. Categorized and file important news stories for future use.

Assisted in the development of training materials for seminars. Recruited potential training consultants. Collaborated with the production team in the creation of website content.Research and categorize potential sales opportunities. Develop and maintain relationships with our vendors. Collaborate with the production team in website content management. Verify and submit payroll biweekly.