Prioritize, plan, and manage numerous processes while managing multiple areas, including program and project management, web application development, database management, system administration, application support system analysis, and vendor management. Direct the Jail Management System, help desk application, SAP reporting platform, the Security Incident Reporting Database, three servers, and one virtual server. Co-developed the Prison Rape Elimination Act application. Drove modernization of the organization’s dashboard application, HR, personnel, time and attendance, and use-of-force databases. Just a few of the notable achievements: ☑ Saved the organization $100K annually and 160 hours monthly by automating reporting and billing processes used to file internal reports and with reports for regulatory agencies.☑ Constructed a responsive dashboard that enabled access to all work software programs across all devices, including desktop, tablet, and mobile, which increased overall information flow efficiency by 10%. ☑ Implemented database lookup processes that improved efficiency 20% for operational functions such as time management, leave requests, incident reporting, community outreach, personnel actions (hiring, promotions, reviews, etc.), and a first-of-its-kind application for tracking conformity with the Prison Rape Elimination Act.☑ Influenced the software development team to adopt an Agile development methodology, resulting in a 30% improvement in design-to-publishing times, greater transparency between developers and end users, and more usable end products.☑ Received awards from the Sheriff for strong work ethic, assisting senior management in revising the promotions and communication processes across the organization, assisting fellow employees, and for redesigning the citation process.

Troubleshoot and resolve hardware, software and customer issues in support of 1,300 users. Evaluate and purchase software, plan deployment and manage usage and maintenance of nearly 1K computers, 300 printers, 1.2K phones and 30 fax machines. Trained seven employees to maintain a variety of hardware and software. Just a few of the notable achievements:☑ Responded to an average of 150 customer issues weekly. Maintained the highest closure rate on staff and a customer service rating of 4.75/5.00.☑ Designed an imaging system that streamlined the formatting of new computers from two per day to seven in 20 minutes.☑ Developed and implemented the organization’s first audit process to track the location and condition of all business electronic devices and to schedule repairs and replacements, which saved the organization $20K in the first year.☑ Researched and implemented a new ticketing system that reduced hold times from two days to half a day while also enabling employees to return to work 75% faster than the previous system.

Processed fingerprints, evidence and DNA, and entered report information into the system. Personally processed up to 25 prisoners per day, while the office processed a total of roughly 57K annually. Just a few of the notable achievements:☑ Redesigned intake forms and overall intake process to increase efficiency, improving capacity from 20+ intakes a day with a staff of eight to 100 intakes per day with a staff of four.☑ Prevented mass panic during a blackout by maintaining a calm, organized demeanor with staff and inmates.☑ Trained 14 people on computer and paper-form intake process to ensure fast and accurate processing.☑ Served as team leader for internal product testing team for a proprietary jail management system that is still being used to manage 2K officers/staff and 1.4K inmates. Reduced errors by managing a bug-fixing process by logging performance issues, how they were addressed, and outcomes.

Provided independent information technology consultation to 15 clients on a variety of projects. Coordinated with product developers, software engineers, and consultants to ensure on-time completion of projects. Facilitated workflow and re-allocated resources to reduce project cycle time.Some of the duties performed:• Working with clients to define the scope of a project• Planning timescales and the resources needed• Clarifying a client's system specifications, understanding their work practices and the nature of their business• Liaising with staff at all levels of a client organization• Defining software, hardware and network requirements• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT• Assisting clients with change-management activities• Designing, testing, installing and monitoring new systems• Preparing documentation and presenting progress reports to clients• Organizing training for users• Being involved in sales and support, and where appropriate, maintaining contact with client organizations• Identifying potential clients and building and maintaining contacts.• Analyze complex data and computer systems and find inefficiencies, analyze weaknesses or security threats.• Finding new and innovative solutions to problems requires creativity.• Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities• Present findings and recommendations to Clients• Researches and provides information on technical trendsJust a few of the notable achievements:☑ Constructed a contact database of 500K people to assist a local politician’s campaign.☑ Evaluated new equipment and interfaces to enhance operations at 21 companies.☑ Built an online training environment for a 1K-employee medical services company.☑ Designed and coordinated overall IT operations, servers, network, workstations, and network security, for a large law firm.

Provided assessments of technology security vulnerabilities to a variety of clients, including banks, doctor offices, small businesses, and trading companies. Identified and exploited vulnerabilities in web applications, operating systems, hardware, databases, wired and wireless networks. Made physical site visits to assess social engineering vulnerabilities, such as employees leaving with USB drives or divulging passwords too easily. Documented findings and presented recommendations to executives, developers, and web/system/database administrators.Just a few of the notable achievements:☑ Performed 100+ assessments for clients and recommended solutions.☑ Designed and implemented disaster recovery plans to reduce downtime from three days to one hour.☑ Devised workspace layouts and system access points to reduce physical security vulnerabilities. ☑ Audited a client’s IT vendors resulting in a negotiated 3% cost reduction and improved data security.