Built, managed and mentored a team of career test professionals in an organisation that valued QA and customer experience, to create an IT test function that delivered on those values.Managed a blended team of on-shore and off-shore testers throughout a ground-up rebuild of customer facing e-commerce sites, alongside the complete replacement of back-end ERP applications.Delivered a robust test strategy and set of processes, supported by tooling, reporting and planning.Maintained a hands-on approach to testing and having a working knowledge of the full tech stack.Encouraged collaboration between design, dev and test to promote a ‘we deliver’ mindset. Supported my team in a servant-leader philosophy, ensuring that I supported, protected and enabled my team through both personal and professional challenges.Engaged with stakeholders up to C level and ensured that there was clarity of purpose and scope for the testing function.Employment ended due to redundancy, following a change of IT strategy, post go-live.

Working across multiple concurrent workstreams to successfully deliver an organisation-level test strategy, resourcing plans, individual test plans, test scripts, test data, and reporting. Implementing formal testing principles and process for CRM, finance, web portals, interfaces, data quality and business acceptance testing. Controlling the relationship with third party solution providers to set framework for testing and maintain quality standards.

Working remotely and on client site to define and deliver a series of Operational Acceptance Testing (OAT) Service Rehearsal demonstrations. Working with a major gas networks company who were transitioning from in-house to offshore service desk support. Organising several days of live calls for both first line fix and time critical requests to verify that Service Desk support was ready to cut over to a live service. Managing stakeholders and business requirements to ensure a confidence led outcome to service transition.

Providing guidance, management and consultation to the end client on behalf of Fujitsu and acting as on-site technical specialist for hardware and networking support. Mentoring the client’s test team for the business acceptance of a Cloud / Azure / Windows 10 / Office 365 infrastructure migration, supporting a large-scale retail business transformation. Managing the client’s test team in test preparation and execution, providing bespoke test documentation and processes and managing the release and test cycles, defect resolution and environment hardware. • Created a test strategy and plan covering all aspects of a Windows 10 desktop migration for a retail environment.• Conducted all Fujitsu testing prior to releasing to client for witness testing and UAT.• Installed and configured all store hardware including wi-fi, iPad, cash drawer, receipt printers and barcode scanners.• Hands-on testing of a Azure / Windows 10 Retail environment including SCCM, SCOM, SCEP, MBAM and BitLocker.• Hands-on testing of Apple mobile Device Enrolment Program using AirWatch for certificate management.• Defined test parameters for a multi-profile Active Directory authentication implementation.• Defined the scope of testing for in-house bespoke software within the windows 10 ecosystem.• 802.1x wired and certificated wireless network testing across the estate including in-store WAN connectivity.

Working with a friend to develop and publish iOS apps on the App Store using Objective C. Testing and publishing using the xCode application. Other work commitments meant that we could no longer continue this venture.UX & UI design. UX & UI testing, iOS testing.

For the 2012 Olympic Games and the implementation of the largest contactless payment system in the world, instrumental in delivering process design, testing, QA and technical design, for supporting automated telephony systems, contact centre software and infrastructure. Sole author designing the logical process and interface maps for the integration of Oyster, Contactless, Telephony, and web interfaces to support a fully integrated customer experience.

A short-term role testing all aspects of a new build of the Royal Navy’s recruitment website and working in and Agile environment. Representing all aspects of testing in daily stand-up and working closely with developers to ensure best test practice.

Managing the delivery of a highly challenging implementation of Corelogic Frameworki (MOSAIC) CRM system supporting adult care assessments. Creating a managed test process where the objective was to migrate paper-based assessments onto a cloud-based SaaS with no loss of service quality during transition. Designed and managed a three-week requirements consultation with in-the-field care assessors to capture detailed process maps and implemented an agile approach to managing and delivering testable product increments.

Working in partnership with an independent digital media production company, delivering a white label QA & Testing service to large global digital media agencies. Designing and implementing a bespoke QA and testing process for rapid turnaround of digital marketing assets. Sole agent in delivering full campaign material quality control for Alfa Romeo Mito, Apple Final Cut Pro, Heat Magazine, Yell, Nescafé, Garnier, Philips and other major client marketing campaigns.

Delivering a series of technical test and user journeys for an e-commerce mapping web portal. Implemented an acceptance test framework to impose a quality gate system on third party developer agencies. Developing of a test strategy to enable cross-project collaboration where applications shared common functions, systems and data.

Working with the product owner and development team to encourage Agile practice, whilst also delivering full SDLC Test Management. Acting as Agile Lead for a number of teams to run sprint planning and review meetings, daily stand ups, code reviews, backlog management and progress charting.

Mentoring third-party media production companies to implement a quality gate mechanism to ensure code deliveries were UAT ready. Successfully transformed the delivery process to ensure the delivery of testable increments, within the Agile framework. Auditing and refining the application of the Agile Methodology within BBC Digital directorate.

Creating and implementing a full project lifecycle test strategy for the delivery of a multi-million-pound global solution to automate fund manager actions on a corporate investments system. Crafting a strong test approach around teams located across the UK, US and Japan and working with Tier 1 banks to integrate with their own internal test processes.

Working across disciplines to deliver both a robust test framework and Agile leadership within the early adoption of a SCRUM approach to software delivery. Working alongside developers to encourage Agile principles within a complex project. Introduced the use of Selenium as a test automation tool, radically reducing the overhead of functional and regression testing.

Successfully creating and running a year-in-a-month test plan to verify time dependent events within contact centre environment on a 200 user CRM platform supporting credit card security management. Hands-on creation of test data to support IBAN interface files.

Following a company buy-out and website re-vamp, worked directly with the client, acting as a 3rd party consultant and supplier for all testing activity on the development of two major websites; gradunet.co.uk and studentUK.com

Leading a team of test analysts in the delivery of the integration phase of testing for a personal finance management website. Assessing the test scope for integration with ISA and share dealing sites from third party providers.

Leading an implementation team of twelve, covering a UK wide roll out of a Unix-based ERP system to 400 stores for the motor trade. The system managed stock control and supply chain, payments, credit control and debt management. Hands-on hardware installation & testing, network configuration, staff training and support and database migration and consolidation. Central point of contact for troubleshooting and support and wrote an implementation manual to guide the process.• Co-ordinated the implementation team, ensuring all hardware was on-site and infrastructure had been made ready.• Created a test suite for post cutover verification and validation, including network access to data centre.• Staff training and on-site support, post go-live, stock level auditing and existing customer debt verification.• EPOS terminal hardware installation and configuration, including petrol forecourt sales terminals.