Dean Carson Email & Phone Number

Redmond, Washington, US

• Leading a v-team managing over $100M of Modern Work revenue in Microsoft's Financial Services organization, focusing on modernizing Productivity, Collaboration, and Virtualization with Microsoft solutions
• Spearheading the modern workplace transformation for 20+ Major and Strategic banking customers, driving innovation and efficiency.
• Executing Microsoft's Go To Market strategy, ensuring successful integration of Generative AI technology for enhanced customer & employee experience.

Ogden, Utah, US

• Oversee support relationships with over 20 large commercial Surface customers on both a day-to-day and strategic quarterly basis
• Maintain customer satisfaction and ensure customers are leveraging modern devices to their fullest potential
• Develop success plans and deployment strategies for new to Surface customers
• Set up commercial customers to successfully manage Surface on their own and adhere to Microsoft best practices and recommendations
• Conduct regular planning and delivery sessions with key customer contacts
• Articulate business benefits and competitive differentiators of Microsoft solutions to diverse client & partner groups

Richfield, Minnesota, US

Providing consumers and small businesses with the right technology solutions that fit their needs.

Erie, PA, US

As an IT Technician in the Client Services department, major responsibilities include leading setup for our branch office technology team during our enterprise migration from Win7 to Win10. This entails working with a cross functional team to gather hardware/software requirements for each job title in our enterprise, preparing documentation that allows end.

Erie, PA, US

In the IT Apprentice Program, we were exposed to the innerworkings of the entire IT organization providing insight and feedback on current processes and procedures while also completing projects and assignments on each team. Rotations included 6-month stints as an Admin on our Database, Network, and InfoSec teams, and an Analyst on our Strategic Marketing.

Erie, PA, US

Adecco Engineering and Technical

Atlanta, Georgia, US

• Maintain network computers and printers at four locations
• Uphold customer satisfaction through personal interaction with potential buyers
• Recognized for superior performance by customers, co-workers, and supervisors

Erie, Pennsylvania, US

• Set up equipment for 50+ employees, including installing cables and hardware
• Installed software and user-specific programs on University computers
• Trained both internal and off-site users in repairing and resolving reoccurring issues
• Configured various student devices to comply with network settings

Montreat, NC, US

• Removed malware and spyware on employee and student PC’s
• Installed and configured hardware and software on employee and student equipment

Erie, Pennsylvania, US

• Set up equipment for 50+ employees, including installing cables and hardware
• Installed software and user-specific programs on University computers
• Trained both internal and off-site users in repairing and resolving reoccurring issues
• Configured various student devices to comply with network settings