Terry Deegan Email & Phone Number

Citywest, Dublin, Ireland

Forging a best practice path for the management of eir’s fixed network, mobile network and IT services.

Citywest, Dublin

Head of Service Management operational assurance and fulfilment teams for fixed and mobile services

Citywest Business Campus

Head of 2nd Line Support teams for network technologies supporting Meteor and eir fixed and mobile services.

Head of Incident & Problem Management for eircom Group Technology with responsibility for the 24x7 delivery of all services -fixed, mobile and IT services - to agreed KPIs and SLA and owning the end-to-end business processes for the professional and effective treatment of incidents and problems which impact on the eircom fixed, mobile and IT services and associated infrastructure.

Leading the eircom Core Service Assurance function comprising Service Assurance Centre at Citywest, national Service Assurance Field Force, and Core Network Integration field & centre unit. Managing a multi-million operational budget for national Core Service Assurance operation with underlying cost base reduced consistently year-on-year through driving operational efficiencies and optimising value derived from vendor support relationships and other non-pay costs.

Project management of annual development plans for the upgrade and expansion of core network technology platforms.

Planning & Design of Irish national PSTN switch network upgrade, expansion and evolution.