• Led an organization-wide ERP assessment and selection process for a Tier 1 ERP solution (RFP, MSA & SOW) with a 5-year board-approved TCO of $4.8M. Implementation in 2021• Implemented Salesforce enabling better lead and opportunity tracking against corporate targets.• Migrated on-premise Exchange solution to Office 365.• Identified and implementing 3-5-year technology roadmap focused on modernizing our enterprise infrastructure, consolidating applications, streamlining business processes, and moving to Azure cloud• Implemented organizational IT policies and processes in alignment with NIST 800-171 standards.• Implemented cybersecurity training and testing program.• Implemented SIEM cybersecurity platform.• Implemented incident response plan and enhanced disaster recovery plan.

• Reduced overall technology costs by $2.5M while increasing the technical capability of the organization.• Partnered with the Senior Leadership Team to implement several enterprise-wide technology solutions to increase the effectiveness and efficiency of the organization including automated dashboards (QlikView), an admissions CRM (Oracle CRM on Demand), and a budgeting & forecasting system (Oracle Hyperion).• Created centralized services for key enterprise-wide applications reducing costs and increasing overall customer service quality.• Collaborated with the Senior Leadership Team to set business strategy and create annual goals.• Designed and implemented a Key Performance Indicator (KPI) infrastructure allowing the tracking of results against plans for the entire Senior Leadership Team’s Balanced Scorecard.• Managed the consortium Best Practices infrastructure for the key consortium-wide outcomes.• Implemented key technology and governance policies including acceptable use, mobile device, and web accessibility policies.• Managed an overall Technology budget of $6+M.

Led a 200+ person global organization (US & UK) including 14 director and senior manager direct reports. Managed a $32M budget with responsibility for resources and productivity, and a focus on cost containment. Managed team performance resulting in the on-time and within the budget development and delivery of the Convergys Smart Apps Applications within the Information Management Group.Key Accomplishments• Transformed a struggling development and testing organization into a high performing team that consistently met commitments. Communicated goals and implemented an infrastructure to track progress and set the tone for a quality-oriented culture that delivered results while reducing costs.• Accelerated team productivity to deliver 100-180K+ hour releases on schedule, within budget, and with high quality.• Spearheaded the reduction of the functional and operational testing cycle by 59%; worked with area manager to systematically identify and rectify barriers to accomplishing on-time product delivery. • Developed and executed the strategic transition of development and testing work off-shore, resulting in cost savings of 77% per hour for each off-shore employee

• Requested by senior leadership to create a 270+ employee global resource unit with a $21M annual budget consisting of 70% off-shore staff resulting in $9-16M annual savings while managing a 475+% growth rate and meeting and exceeding customer commitments. • Project managed testing of 300-400K customer feature release hours delivered in 3-11 software releases per year; ensured achievement of the overall schedule, cost, and quality objectives. • Implemented Capability Maturity Model Integration (CMMI®) initiatives in order to achieve CMMI Level 3 Compliance. • Employees were in India, US, UK, China, and Brazil.

Transformed an underperforming group into an inspired and engaged 24x7 client enterprise-level testing organization; increased efficiency, generated an additional 50K hours of annual billable revenue, and achieved an 86% decrease in testing defect turnaround time.

Set a high-performance bar for metrics, projects, and deliverables; drove the implementation for two major releases valued at $9M and $13M. Devised and implemented process improvements to project schedule, cost tracking, and lessons learned; communicated project status to Convergys and Sprint executives.