Terry Watts Email & Phone Number

I am a U.S. Navy veteran with four years of experience as an Operations Specialist, where I optimized and oversaw my team’s technical operations and security control. I hold a B.A. in Liberal Arts with a focus in Psychology and Entrepreneurship. Currently, I work at the IT Help Desk at Hennepin Technical College, where I leverage my customer-centered approach and project management skills to resolve technical issues effectively.My long-term career goal is to specialize in cybersecurity, with a strong interest in securing medical devices and systems. I’m passionate about continuous learning, particularly in computer hardware, network administration, and programming. I have a solid foundation in general management, banking, and inventory management, which enhances my problem-solving approach in IT.I’m actively building and securing computers and networks, and my skills include programming, troubleshooting software applications, and managing hardware.

• It Helpdesk Technician

  Available For New Opportunities

  Aug 2023 - Apr 2024 - Minneapolis, Minnesota, United States

  As a beginner in the IT industry, I have gained proficiency in Office 365 and have three years of experience in troubleshooting and building computers, providing hardware and software support as well as beginning network support. I have also had the opportunity to gain hands-on experience in Active Directory, managing network projects, new user setups, Remote Desktop Protocol (RDP), VMware support and ticketing. With these skills and experiences, I am excited to grow and continue my journey in the IT industry.