Terry Elston Email & Phone Number

Garland, TX, US

Garland, TX, US

Garland, Texas, United States

Managing Projects in the Identity and Access Management (IAM) practice, guiding IAM projects from inception through to successful completion, harmonizing project management with business analysis, ensuring seamless integration of IAM solutions with client objectives and compliance standards.

-Retired-Training NCOIC - 2-354th (Echo Company)-MOS 37F40P - Psychological Operations Specialist-Airborne School - 2011-Deployed to Djibouti Africa 2012-2013 - One combat tour to the Horn of Africa in support of Operation Enduring Freedom with the Combined Joint Task Force--Horn of Africa.-MOS held 55B-Ordinance, 97E-Intel, 97B-Intel

Dallas, Texas, United States

• Managed delivery for cyber services and provided internal reports based on clients’ requirements.
• Provided coaching for team improvements.
• Document integration requirements and project scope for each Client.
• Supports Executives with the information and insights they require to champion client experience activities within their teams and platforms.
• Ensure all staff know how they impact the client experience and how they contribute to the client experience.
• Established the relationship with the client, agreed the points of interaction and escalation, managed the services budget, and ensured the continuous delivery of the services according to the contract.

Dallas, Texas, United States

• Managed multiple IT projects with cybersecurity goals in mind.
• Prepare recommendations on cybersecurity initiatives.
• Recommend staffing and quality improvement plans.
• Delivered projects using the best approach as set out within recommended project methodology processes.
• Clearly define project scope, costs, success criteria, dependencies, assumptions, and constraints with stakeholders.
• Defined priorities and requirements and managed the project through planning, design, build, testing, and service transition phases.

Dallas, Texas, United States

United States

• Lead and managed a Transition Project for one of ADCom’s biggest customers, transitioning over 2400 sites from hard-line circuits (T1’s and Broadband) to 4G technology in a matter of 6 weeks, helping the customer.
• Worked closely with Sales team on managing accounts
• Lead a team of Project Managers on documenting and producing a Project Manager process flow from project inceptions to project closure, creating flow charts to illustrate the process flow.
• Managed third party vendors, obtaining quotes with pricing and terms
• Ordered circuits via vendor portals and scheduled install and test and turn up
• Provided remote support to technicians in the field during test and turn up of broadband/T1 circuits

Plano

• Projects include Full Site Remediation (Replacing all routers, switches, Wireless LAN Controllers, Access Points and upgrading existing circuits) for PepsiCo Distribution Centers, Manufacturing sites, and Production.
• Manage vendor relationships (Wave, LED, BT, Cisco, etc.).
• Manage multiple teams in matrix environment.
• Manage project in CA PPM.
• Manage PMO processes required for gates, decommission of equipment, production certification, etc.
• Manage schedule, team SharePoint, and all team, branch and client communications.

Irving, TX

Leading the delivery of the Transition and Transformation management for large, complex, global outsourcing deals/programs and associated projects for BT’s largest contracts (>$25 million annual revenue) from bid through account start up. Managing the risks and impacts to all aspects of the delivery of services (financial, schedule and quality) to ensure.

• Identified conceptual user-requirements into specifications of business requirements related to designing and defining the ITIL framework for the Service Asset & Configuration Management group, reporting options and.
• Reviewed and develop the IT Asset Management processes, policy and procedures conforming to best practices that meet the needs of the client utilizing BMC Remedy as the asset repository.
• Designed the process objectives and metrics to measure success and obtain formal approval for the IT Asset Management processes and associated procedures.
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional requirements, Business.

• Responsible for providing consulting and advisory services for clients to identify, assess, measure and manage financial, operational and technology-related risks encountered in their industries, and assist in the.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Utilized the following asset repositories: HP Asset Manager, CA UAPM, and BMC Remedy.
• Assisted clients in the modification of existing contractual software license and services agreements using post audit findings that better matched the clients’ use of software products during contractual renewals with.
• Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

• Developed project plans, schedules, communication plans, scope change documents, business requirement documents, coordinating resources, and day-to-day tasks to complete the implementation on time and within budget.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC
• Monitored, and assisted in reviews of all project economics to include costs, operational budgets, staffing requirements, resources and risk.

• Served as client manager to implement IT Asset Management solution utilizing HP Asset Manager and Service Center.

• Prepared and organized curriculum lesson plans for students with special needs.
• Facilitated student Admission, Review, Dismissal (ARD) meetings with Parents and School Administration.

• Managed, monitored and coordinated multiple complex custom computer-based interactive voice response (IVR) system projects from design aspects. Beginning with all project phases of initiation.

• Senior Project Manager for a multi location global deployment project in the implementation and upgrades of new and existing PBX systems (ATT) and Voicemail systems (Octel).

• Managed, monitored and coordinated multiple complex computer-based interactive voice response (IVR) system projects from design aspects, beginning with all project phases of initiation through project closure while.

Bsba

Psychological Operations, Psychological Operations

Education - Teach Certificate

Teaching certificate for Special Education K-12

Masters Certificate In Project Management

Military Intelligence

Ordinance