Terry Emory Email & Phone Number

Charlotte, North Carolina Area

Matthews, NC

• Team building/Training/Supervision
• Managing inventory counts
• Budget and cost controls
• Working with other people in my department to be successful
• Merchandising the store and setting up new displays
• Customer Service Excellence

Charlotte, North Carolina Area

• Monitor customer preferences to determine focus of sales efforts.
• Place special orders or call other stores to find desired items.
• Prepare merchandise for purchase or rental.
• Inventory stock and requisition new stock.
• Work with inside sales to coordinate delivery and invoicing of customer orders.
• Trained and developed new associate to take over my position in inside sales

Matthews, NC

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Receive payment or obtain credit authorization.
• Helped train other coworkers on new system implementation
• Fill customer orders from stock.
• Receive and fill telephone orders for parts.
• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

Denver, NC

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Rockville, MD

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers'​ problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Solicit sales of new or additional services or products.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.

Business

Education record