Terry George, Mba, Pmp, Csm, Spoc Email & Phone Number

New York, Ny, Us

Melbourne, Victoria, Au

Global leader in billing and customer care solutions for the utilities, energy and communications services industries.• Team leader of up to 20+ onshore & offshore indirect reports (SW Dev, Test, QA, BA, Solution Architects) for Hansen's clients in Americas and EMEA regions; drove expense and capital projects from product delivery requests for multiple SW application development and environment integration projects.• Orchestrated deployment of client AWS environments, integrating EC2 instances and EKS containers, facilitating the smooth transition of Hansen applications from On-Premise to a Cloud-Ready/Cloud-Native SaaS model. This initiative was strategically aligned with departmental OKRs, ensuring achievement of critical project goals, milestones, and timelines.• Collaborated directly with client to facilitate joint development, QA/test, and integration efforts of shared RESTful API layer to access Backoffice system data along with delivery of Hansen customized Enterprise Product Catalog (EPC), Create/Price/Quote (CPQ), and Order Mgmt. (OM) products resulting in migration & delivery of new online interface for affiliate resellers.• Oversaw project financial & resource allocation budget forecasts. Prepared/Presented cadenced status reports - daily, weekly Red/Amber/Green (RAG), monthly checkpoint, and quarterly business review (QBR). • Coordinated efforts with Account Management team to gather client requirements and construct ROM, SOW, and PCR proposals (up to $5M+) for delivery of custom Hansen product solutions; crafted WBS and margin estimates.• Created Atlassian JIRA data tools, metrics analysis (burndown, velocity), filters, dashboards (Sprint, Kanban) to track issues/backlogs for sprint ceremony reviews. Administered MS SharePoint sites, data, links, and file/directory hierarchy.• Reviewed/Interviewed applicants; led team-specific training.• Supported Presales team for Hansen product proof-of-concept demos/quote preparation for prospective clients.

Philadelphia, Pa, Us

IT Consulting and Professional Services firm delivering large-scale technology projects.• Key member of PMOs within Comcast directing onshore & offshore cross-functional teams supporting development and delivery projects of Xfinity product portfolios for Next Generation Access Network (NGAN) and Customer Premise Equipment (CPE) organizations.• Led successful delivery of multiple high-value hardware and software projects with operational budgets exceeding $5M, contributing to the growth of $250M+ markets with over 5 million subscribers.• Oversaw all phases of the Development Life Cycle, from Design to Field GA Release and Sunsetting/EOS/EOL.• Chaired numerous Agile/Scrum meetings, fostering collaboration among cross-functional teams resolving issues to ensure project timelines/milestones were met. Established/Maintained organized documentation systems using MS OneDrive and Atlassian Confluence Wiki streamlining access to essential project information & report statuses.• Innovatively developed JIRA and Salesforce tools, filters, and dashboards to track project issues, backlogs and sprint progress. Integration of real-time sprint data metrics into Confluence contributed a significant reduction in QA test backlog (>50%) and achievement of departmental KPIs, including an increase of its Net Promoter Score (NPS).• Conducted internally engineered HW/SW Development projects/programs which brought Beta products/applications to test & successful launch, including mobile (IOS/Android) and STB embedded SW applications.• Directed New Product Introduction (NPI) program to organize efforts between Product Mgmt., Procurement, and Supply Chain. Established product milestone checklist to simultaneously track 15-25 products through warehousing life cycle.• Vendor management efforts with manufacturer on HW/FW design, release, packaging, and shipping schedules. Streamlined product handling through forward and reverse logistics. Analyzed cost-benefit of product returns strategy.

Suwanee, Georgia, Us

• Evaluated and owned select high visibility programs and projects within ARRIS CPE organization. Identified deficiencies, provided solutions, and allocated resources to define metrics to determine program/project prioritization or discontinuation.• Managed General Acceptance software engineering life cycle for firmware of Thin-Client Set-Top Box product lines totaling over 48 Million subscribers. ARRIS STB Division represents $2.7 Billion in annual overall revenues.• Member of Digital Transformation team that integrated Atlassian JIRA as primary business tool for SW development and bug tracking; migrated from another platform (Clarify) which included database transfer field mapping. Determined the application of JIRA procedural methods to adopt as organization's standard business processes.• Developed numerous JIRA processes, custom filters, data tools and dashboards that increased productivity 50%, streamlined Change Request data reporting, and yielded a 25% improved completion timeline of field releases.• Chairman and Lead Manager for Change Control Board (CCB); worked closely with worldwide internal Systems Engineers, Development, Test, and Product Line Managers to improve pre-release gap analysis meeting Product Line initiatives and netting improved product functionality/profitability.• Primary liaison with key stakeholders of high value clients; presented weekly status updates for pending firmware updates and forecasts. Initiative yielded substantial improvements in client relationships, communications, and workflow.• Key principal leading firmware planning, development, test, and assimilation of DTA STB line into North America (4.5M subs; $187.5M revenue) and Latin America (3.5M subs; $127.5M revenue) markets.• Completed 3-4 major upgrade projects of multiple production cable system servers and headend hardware for 200-250 North American customers (US and Canada) totaling approximately 625K-675K subscribers.

Horsham, Pennsylvania, Us

• Chartered and managed a newly created technical support group within Motorola’s Technical Response Center to support Verizon video customers (interview, hire, performance/salary reviews).• Defined case severity matrix to support Verizon Service Level Agreement parameters for 24/7/365 support of Motorola and non-Motorola/3rd party hardware/software within Verizon production systems and lab environments (>99% SLA success rate).• Presented Motorola BRAVO awards for Verizon FIOS operations support efforts (2 total – 3rd & 4th quarters 2007).

New York, Ny, Us

(As Sirius Satellite Radio) $.92B satellite radio providing consumers subscription services for commercial free music/audio entertainment.• Managed Sirius proprietary headend and factory software Conditional Access Lab.• Planned lab resources (test personnel and equipment), schedules, and timetables coordinating with Software Development and Test Engineering for release candidates and Operations for deployment ready software.

Horsham, Pennsylvania, Us

$2.5B Motorola sector of broadband products (cable TV systems, IP video, high speed data, digital satellite).• Subject Matter Expert of Motorola’s DAC6000 server for cable TV systems. Served as Level 3 escalation point and liaison to development personnel during customer escalated situations.• Led entire sector in development, coordination, and implementation of major customer support projects: - Daylight Savings Time process that resulted in reduced call center traffic (led to zero cases; presented Motorola BRAVO award). - System analysis process identifying potential issues during preparation of field deployments and upgrades. - Six Sigma 8 Disciplines (8D) process for high level/high visibility incident reporting as part of sector’s TL9000 QMS initiative.

Master Of Business Administration (M.B.A.), Information Systems

Bachelor’S Degree, Sport Business Management

Six Sigma

Management