IT professional with over 28 years experience in a variety of Information Technology, Technical and Service Management roles. His IT Service Management consulting experience has included roles in entertainment, banking, finance, insurance, telecom, health care, retail, government and corporate organizations. Over the previous 18 years, Terry has been primarily focused on designing and implementing service management solutions based on the Servicenow platform as well a the CA’s Service Desk Manager and its integration with other CA and non CA applications using CA Process Automation also know as IT PAM (IT Process Automation Manager). My goal as a committed IT professional is to deliver successful IT solutions that address the needs of the organization and exceed expectations using industry best practice with an open an honest approach to insure a successful project outcome.Specialties: Servicenow, Ivanti Service Management, Broadcom ITSM suite (formally CA Technologies)